Virtual Assistant - Community Support and Content Creation Specialist

About Us:

We are a growing personal development brand focused on helping women step into the best version of themselves. Our core values center around support, positivity, and building an inspiring community where women can embark on their journey of self-discovery and growth.

Job Description:

We are looking for a friendly, upbeat, and highly organized Virtual Assistant to help manage our online community, assist with file organization, and coordinate projects with other team members. This role is vital in ensuring our members feel supported, encouraged, and motivated while also keeping operations running smoothly behind the scenes.
The ideal candidate must have a heart of service, love taking care of others, and ensure that people have what they need to succeed. This role is best suited for someone who is extremely organized, detail-oriented, and particular about processes—someone who naturally thrives on keeping things in order and running efficiently.

Qualifications:

Must have: A minimum of 3 years of experience working in the online space (virtual assistance, online business management, community management, or similar).
Group moderation experience (Facebook groups, online coaching communities, or similar).
Experience working with an online coaching or course business (understanding of launches, member engagement, etc.).
Project coordination skills (keeping track of tasks, deadlines, and ensuring smooth collaboration).
File organization & administrative support (Google Drive, Dropbox, Airtable, or similar).
Experience facilitating group calls (Zoom, Google Meet, or other virtual platforms).
Customer success strategies (helping members stay engaged, supporting their progress, and ensuring member retention).

Bonus experience (a huge plus, but not required):
Graphic design & video editing for TikTok/social media.

Email campaign & newsletter setup (System.io, ConvertKit, or similar platforms).

Other qualifications:

A heart of service—someone who loves taking care of people and making sure they have what they need.
A friendly and welcoming demeanor with a passion for helping others.
Extreme attention to detail—must be highly organized and particular about processes.
Excellent communication skills with a positive and solution-oriented mindset.
A genuine interest in personal development and self-improvement.
Adaptability, a quick learning curve, and a can-do attitude.


Key Responsibilities:

Virtual Assistance & Operations:

Email Management: Sorting, filtering, and responding to emails related to community inquiries.
Administrative Support: Helping with file organization, data entry, and maintaining spreadsheets.
Project Coordination: Assisting in managing tasks, deadlines, and communication between team members.
Calendar Management: Scheduling community events, webinars, and engagement activities.
Content Support: Basic graphic design or video editing (if applicable).
Facilitating Group Calls: Hosting or managing community calls to ensure smooth participation and engagement.

Community & Engagement:
Group Moderation: Engaging with members, monitoring discussions, and ensuring a positive atmosphere.
Onboarding: Welcoming new members and guiding them through their first steps.
Event & Challenge Coordination: Organizing and overseeing community events and discussions.
Content Creation & Posting: Uplifting, motivational posts to keep the community engaged.
Customer Success & Retention: Ensuring members stay engaged, providing proactive support, and helping them achieve results.
Reducing Membership Churn: Identifying areas where members may struggle, offering solutions, and creating touchpoints to keep them committed.

Other duties as assigned

In complete transparency, we are in the early stages of our journey and are just starting out. Initially, we are looking to bring someone on part-time, with the goal of transitioning to a full-time role as our business expands. I am currently balancing a full-time job alongside launching this online business, which is why your role is vital in assisting with daily tasks, allowing me to allocate more time to other responsibilities. (when applying, include the subject line ‘customer cheer’ as well as why you feel you'd be a good fit for this role, length of time you have worked as a Virtual Assistant (minimum of 3 years required), along with details of your previous duties and responsibilities, and salary requirements. We are searching for someone who not only wants to contribute to our growth but also desires to be a valued member of our team (family) for years to come.