Virtual Assistant - Chat Support Customer Service Representative (VA Chat CSR)

Company: Kaerwell, Inc.
Position: Virtual Assistant - Customer Service Representative (VA CSR)
Work Hours: Monday to Friday, 9:00 AM - 5:00 PM EST
Pay: $200/week
Location: Fully Remote

About Us:
Kaerwell, Inc. is dedicated to providing exceptional service and seamless experiences to our fulfillment customers. We are looking for a dependable Virtual Assistant to join our customer service team, assisting in delivering top-notch support through chat communication.

Role Overview:
As a Virtual Assistant - Customer Service Representative, you will work closely with the team to manage the customer service needs of our fulfillment clients. This role is entirely chat-based, allowing you to focus on prompt and professional written communication.

Key Responsibilities:
- Be present on Ryver (communication tool) throughout the workday to assist customers and support our team in managing inquiries.
- Handle customer interactions exclusively through chat—no phone calls required.
- Resolve customer issues efficiently, ensuring satisfaction and timely responses.
- Collaborate with teaUpgrade to see actual infombers to ensure service excellence.

What We’re Looking For:
- Fluent in English, with strong written communication skills.
- Reliable, detail-oriented, and able to work independently.
- Prior customer service experience is an advantage but not required.
- Dependable internet connection and a suitable remote work environment.

What We Offer:
- A consistent Monday-Friday schedule from 9:00 AM to 5:00 PM EST.
- A collaborative and supportive remote work environment.
- Weekly pay of $200, with potential for long-term growth.

If you are a proactive, customer-focused professional with excellent English skills, we’d love to hear from you!

How to Apply:
1. Typing Test: Take a typing test (https://www.typingtest.com/) 1 minute, hard text test and send a screenshot of your results.
2. Personality Test: Complete the 16 Personalities Test (https://www.16personalities.com/free-personality-test) and share your personality type.

!!! Note: We will not entertain applications from candidates who do not follow the instructions above. !!!