Virtual Assistant - Airbnb operations manager

Key Responsibilities:

Marketing:
Create and implement Airbnb listing strategies to maximize visibility and booking rates.
Optimize listings with high-quality photos, compelling descriptions, and competitive pricing.
Monitor and analyze market trends to adjust pricing
Guest Services:
Respond promptly and professionally to all guest inquiries and messages.
Coordinate check-in and check-out procedures to ensure a seamless guest experience.
Resolve guest concerns or issues with urgency and empathy to maintain high satisfaction.
Operations Management:
Schedule and oversee internal and external service contractors, including cleaning, maintenance, and repairs.
Maintain detailed records of property operations, ensuring compliance with Airbnb policies.
Conduct periodic audits to ensure properties meet quality and safety standards.
Administrative Duties:
Track and report operational performance metrics.
Develop and maintain procedural documentation for all aspects of Airbnb operations.
Provide regular updates to the management team on guest feedback and operational improvements.

Qualifications:

Previous experience managing Airbnb or short-term rental operations is preferred.
Strong communication and interpersonal skills.
Highly organized with exceptional attention to detail.
Ability to work independently and problem-solve in a fast-paced environment.
Proficient in using Airbnb’s platform and tools; experience with property management software is a plus.

HIGHLY PREFERRED: Experience working at AirBnB