Virtual Assistant

We are seeking a dedicated and proactive Virtual Assistant, based in the Philippines, to join our dynamic team and support our business operations. As the key liaison for the Philippine market, you will also manage responsibilities for other international markets, with a primary focus on the US and Canada. You will help us maintain and grow our online presence, connect with our customers, and ensure smooth administrative operations. You will be expected to fully understand our business model, attend relevant trainings and meetings, and act as an extension of our brand, contributing to our mission of enhancing lives.

Key Responsibilities:
1. Schedule Management:
* Manage and make changes to the schedules of the CEOs (Faye and Paolo).
* Coordinate and organize meetings, appointments, and other events as needed.

2. Social Media Management:
* Oversee and manage our social media accounts.
* Create, schedule, and post daily engaging content on our business page.
* Monitor social media engagement and respond to comments/messages promptly.
* Analyze performance metrics and provide recommendations for improvement.

3. Content Creation & Newsletter Management:
* Write, design, and send out newsletters once or twice a week.
* Ensure newsletters are engaging, informative, and aligned with our brand voice.
* Track performance of newsletters and suggest content optimization.

4. Database Management:
* Update and maintain the customer database to ensure accuracy.
* Organize customer information for easy access and reference.

5. Customer Service & Follow-Up:
* Follow up with customers on their orders and address any concerns.
* Provide top-notch customer service, ensuring a positive experience.
* Assist in handling other customer service-related tasks as needed.

6. Business Model Understanding & Training:
* Fully comprehend our business concept and approach by attending all trainings and meetings with the team.
* Act as an extension of our brand, reflecting our values in all interactions.

7. Market Liaison:
* Serve as the main contact point for the Philippine market, facilitating communication and ensuring seamless operations.
* Support and manage responsibilities for the US and Canadian markets, addressing market-specific needs and providing assistance as required.

8. GoHighLevel (GHL) Platform:
* Utilize and manage tasks using the GoHighLevel (GHL) SaaS platform.
* Prior experience with GHL is highly preferred for a smooth transition.

Requirements:
? Proven experience as a Virtual Assistant or in a relevant administrative role.?
? Strong understanding of social media platforms and best practices for content creation.
? Excellent writing, editing, and communication skills.?
? Proficiency in email marketing tools and design software (e.g., Canva, Mailchimp).?
? High attention to detail and strong organizational skills.?
? Ability to work independently and manage multiple tasks simultaneously.?
? Familiarity with the GoHighLevel (GHL) SaaS platform is required; prior experience is highly preferred.?
? A proactive mindset with the ability to anticipate needs and act accordingly.?
? Familiarity with customer service practices and CRM systems is a plus.?
? Creative and resourceful, with a passion for supporting business growth.?
? Flexibility to work US/Canada business hours (6 AM to 1 PM Eastern Time).

Ideal Candidate Traits:
? A self-starter who takes initiative and contributes ideas.?
? Adaptable and quick to learn, with a strong interest in understanding our business thoroughly.?
? Enthusiastic about delivering high-quality work and creating meaningful customer interactions.?
? Strong problem-solving skills and a positive attitude.

If you are passionate about social media, content creation, customer engagement, and supporting a business, while managing key tasks across various markets, we would love to hear from you!

???? Apply now to be a part of our exciting journey! ????