Virtual Assistant

SGD 3D is a growing innovative additive manufacturing bureau, based in the United Kingdom. Trusted in Automotive, Defence, Security, Aerospace and Nuclear for delivering functional and accurate parts on-time. Want to join our team?

Responsibilities

• Manage main office phone line between the hours of 09:00 – 17:00 GMT, screening all calls to ensure only genuine customers are connected.
• Oversee basic office finances, generating PO’s and submitting orders to our trusted supplier list.
• Deal with all in-bound sales enquiries (phone & email) and generate quotes if required.
• Assist with all in-process and aftercare customer service enquiries, collaborating with our production team to ensure through communication throughout the manufacturing process.
• Responsible for dealing with all transport-based enquiries. Ensuring that invoices are correctly consolidated, and any credit notes are raised for damages or mis-assigned labels.
• Maintaining BS EN ISO 9001 QMS system, ensuring that all production and customer non-conformances are correctly reported – training will be provided.

Requirements

• Highly proficient in written and spoken English
• Knowledge of Microsoft Office Tools (Outlook, Excel, Word, etc)

Desirables

• Understanding of BS EN ISO 9001 – Section 10