Virtual Assistant

Apply through this link:

https://apply.workable.com/hunt-st/j/AF8030D23F/

Description
Looking for Filipino (Philippines-based) candidates ????????

Job Role: Virtual Assistant
Work Schedule: Monday - Friday 9 AM - 5 PM (AU Time Zone)
Salary range: 1000 - 1400 AUD Monthly

Who We Are: At Hunt St, we help Aussie companies directly hire top 5% remote talent in the Philippines & Nepal. You will be hired directly by the client, we are not an outsourcing agency. All of our roles are 100% remote, so you'll be able to work from home. Australia is only 2 hours ahead of the Philippines and 4 hours ahead of Nepal, so the working hours are typically much better than working for a European or North American company.

Who The Client Is: The client is a leading consultancy in the loyalty industry, focusing on efficiency, transparency, and customer value. Known for their vast collection of loyalty memorabilia, they are dedicated to innovation and delivering value to clients.

Role Overview: Triaging escalation inbox, record keeping, working with offer partners and loyalty platform partners, user testing, partnership support, data and reporting, basic research tasks, basic copywriting, admin support, and any other tasks as required by the client.You will be exposed to all other areas of the business to help understand how loyalty consulting leads into program implementation and operations.

Responsibilities:
Triaging escalation inbox

•Continuous monitoring of the escalation inbox for clients with the ability to triage, prioritise and take required actions.

•Provide escalation support for the client Call Centre when there is an issue.

Record keeping

•Maintain spreadsheets with accurate record keeping on bugs/fixes that are underway.

•Working with offer partners and loyalty platform partners

•Work with offer partners on any required briefing documents.

•Provide accurate basic offer briefs to loyalty platform partners.

User testing

•Provide user testing support during implementation and upgrades for successful operation changes.

•Regular testing on program functionality to ensure the programs are still functioning for members.

•Conduct customer journey testing including recording steps.

•Regular testing of coupon codes and other promotion functionality.

•Maintain spreadsheet on all testing completed and results.

Partnership support

•Update training material as required.

•Brief offers into platforms.

•Maintain offers spreadsheet.

•Setup meetings when required with partners and future partners.

•Follow up partners on agreements and other documentation

Data and reporting

•Input partner results accurately into spreadsheet for reporting.

•Input monthly and quarterly numbers into spreadsheet to assist in the creation of reporting.

•Follow up partners and vendors for data required for reporting.

Basic research tasks

•Compile list of recommended target brands/companies for approval.

•Inform team on any new trends or news.

•Provide quality competitor analysis.

•Compile list of partner lead generation with contact details.

Basic copywriting

•Creating draft copy to be used on social media and emails.

Requirements
-Minimum 5 years of proven experience as a Virtual Assistant in a corporate environment (prefer someone who has worked in small teams), ideally with an exposure to loyalty projects, data / analytics, clients and technologies.
-Strong organisational and time management skills
-Proficient written and verbal communication, presentation and interpersonal skills with experience working with companies from Australia.
-Proficient in using productivity tools and software (e.g., Google Workspace, Microsoft Office)
-Ability to work independently and handle multiple tasks simultaneously
-Attention to detail and a proactive approach to problem-solving
-Familiarity with project management tools is a plus
-Strong interpersonal skills and the ability to build rapport with clients