Virtual Assistant

We are a growing short-term rental management company in Tennessee (United States), currently managing 7 properties with plans to expand to 15. We’re seeking a dedicated Virtual Assistant to take over guest communications (eastern standard time) and assist in developing training materials as we scale. This role will evolve into a team leader position, overseeing additional virtual assistants as the company grows.
Key responsibilities include managing guest communications through email and booking platforms like Airbnb and Vrbo, handling reservations and inquiries, and troubleshooting guest issues during their stay. You’ll also be tasked with creating Standard Operating Procedures (SOPs) in Google Docs and training videos using Loom to help streamline processes for future hires. Additional duties include finding owner contact information based on a video training I will provide to advertise to future owners, updating listings, managing calendars, and processing guest reviews.
The ideal candidate will have experience in short-term rentals or hospitality, excellent English communication skills, and proficiency with tools like OwnerRez, Hospitable, Google Docs, Airbnb, Vrbo, and Loom. Strong organizational skills and the ability to work independently are essential. In your email to me, please include “Detroit Tigers” in the subject line. As you grow with the role, you’ll take on team leadership responsibilities, including recruiting, training, and managing future virtual assistants.