Virtual Assistant

Full time, Permanent role - a remote worker is needed to join our team from 17th February in our UK Business.

· 35,000PHP per month during initial 3 months training (£477)
· 45,000 per month after the first 3 months (£613)
· Salary review each year for good performance after that
· You will be an important part of a small team of 5 (UK-based and Portugal and Philippines-based) staff working together.

***IMPORTANT NOTE***: Please read this through carefully and check the application process and all the things we ask for in this job description. Think of this as a test of your attention to detail. Due to the large number of applicants, we will not proceed with applicants who do not bother to read this through and provide what we have requested below in the "YOUR ACTIONS" section.

No need to rush - we are still accepting applications. A well presented application will demonstrate your skills better than a rushed email.

SUMMARY:

1) The job is 40 hours per week 9am to 5pm Monday to Friday UK time (4pm to midnight in the Philippines).
2) This is not a temporary job, or a freelance job. It is a permanent full time job. You will become a proper member of our team, treated like our British team members.
3) Full Training will be provided.
4) You will also get paid holiday (28 days paid holiday days off every year) - the same as our UK staff.
5) We also pay your PHILHEALTH and SSS because this is a permanent full time role.
6) To start with you will use your own computer and we would then purchase a new one for you after an initial period.



ABOUT US:

We are an independent and growing UK-based Letting Agency (focused in Brighton) with a "can do" attitude and a team spirit!


ABOUT THE JOB:

The work will include the following:

1. Taking information provided and inputting to our online systems.
2. Calling tenants who have expressed an interest in our properties to qualify them (using a checklist of questions) and book them in for viewings on the team calendar.
3. Sending emails to tenants and helping us move them through our "onboarding" system till they become a new tenant.
4. Updating us with a short daily report on your day.
5. Assisting the Director with any other general admin tasks that have been assigned to you.

6. Preparing online adverts for new properties according to our system.
7. Verifying tenant identities by video call.
8. Preparing tenancy agreements as per our system.
9. Joining in the weekly team meeting on video call to celebrate successes, learn from mistakes and connect with the whole team.

It may include supporting our existing team with:

10. Using an online system to record and check maintenance issues.
11. Getting quotes or estimates for maintenance or refurbishment jobs we have identified.

And it may also include:

12. Researching & Identifying Properties using our online tools and systems to create a shortlist for potential buyers.


SKILLS REQUIRED (not in any order):

1. Very important is attitude or work ethic – and RELIABILITY. We are all positive, proactive and pleasant in how we deal with each other and our clients. We have a "can do" attitude and do “whatever it takes” (legally, ethically and morally) to ensure we don't let the team down. We all go the extra mile when we need to and we support and help each other if anyone is in need or has a challenge to deal with. Would you be willing to do this too?
2. Careful and thorough attention to detail. You can prove this by making sure to read this application properly and doing all we ask here. If you miss some details – you will be rejected.
3. Great communication skills via phone, email, and chat.
4. Good at taking notes and following instructions given, and reporting back.
5. Able to learn new systems - especially online based, and must be able to follow checklists and systems carefully without missing out any steps.
6. Willing to ask questions and also to admit mistakes quickly and freely without fear, but with a commitment to putting it right quickly (this is important - we all do this together as a team each week at our online team meeting).

7. Qualifications not necessary but a University Degree or Business Administration qualification may be an advantage.
8. Important: You must already be fluent in English, especially comfortable speaking and listening on the phone or on zoom video calls. If people have difficulty understanding you, sorry but this job is not for you.
9. We are looking for someone who is 100% committed and 100% reliable, so please only apply if this is you. So if you plan on changing jobs within 6-12 months, please don't apply. This is a permanent, full time position with salary increases planned.
10. You must be able to work full time UK office hours - this is not a temporary position. It is permanent and we hope to find someone to work for many years. So you must have a suitable quiet place to work from.
11. Knowledge of Google Drive / Docs / Sheets / Calendar is helpful.


TOOLS REQUIRED (to get started - you will need to have):

1. Your own computer (we will provide a work computer or laptop sometime after the initial trial period - we can discuss with you).
2. Your own cell phone (mobile phone). You will make calls via Wifi not via telephone network - so calls will be at no cost to you.
3. Good, stable and reliable, high speed internet connection (fast enough for video calls).
4. Ideally - your own electricity generator - if you live in an area prone to power cuts.


YOUR ACTIONS:

a) Please share a brief summary of any relevant work experience in your message to us.

b) Also please share your responses to the below questions:

1. What are your career goals? (aim for 50-100 words)
2. What are you really good at professionally? Please give me some examples based on past experiences. (aim for 100-200 words)
3. What are you not good at or not interested in? Please give me some examples based on past experiences. (aim for 100-200 words)

c) Also please include a link to a 1-2 minute audio or video personal introduction. Tell us a little about yourself (not the work or professional side). Do not read from a script - please just be yourself. We prefer to receive recordings made just for us - not professional (an informal mobile phone recording is great).

d) We will be asking for references if you pass the initial screening stage (prior work and / or academic references) so please ensure you have those ready to give to us as we always like to follow up. Candidates who are able to provide references when we ask will be given top priority. If you cannot give references - please tell us why. If you can - please confirm you will be able to when we ask you.

e) Finally - please complete the free personality assessment below and attach the results in your message to us: www.16personalities.com/free-personality-test
(NOTE: This test just allows us to understand you better so we can see how we can best support you when you start, so please answer how you really see yourself.)

If you have completed the IQ and DISC tests on this platform then please also attach the results of those too. This is helpful to us.