Virtual Assistance - E-commerce - Shopify

Dear,

We are looking for long-term, full-time Virtual Assistance to join our team. There is significant growth potential for those who consistently make a positive contribution to our company. We are seeking dedicated candidates who will represent the company with excellent service and commitment.

MUST HAVE KNOWLEDGE OF THESE PLATFORMS:

Shopify (eCommerce platform)

Responsibilities:

? Track and monitor all customer orders, ensuring timely processing and delivery.
? Identify and resolve shipping-related issues, such as incorrect addresses, delayed shipments, and pickup problems.
? Communicate with suppliers to escalate lost or delayed packages.
? Maintain accurate records of order issues and resolutions.
? Work closely with the customer service team to ensure a seamless customer experience.
? Meeting key performance indicators (KPIs) related to response time, customer satisfaction, and ticket resolution speed.

Applicants must:

- Have at least 3 years of experience in customer support.
- Be proficient in Shopify and eCommerce.
- Speak and write fluent English.
- Be available Monday to Sunday, including weekly team calls.
- Be organized, motivated, and eager to learn and grow.
- Be available to start immediately and work full-time.

We want to work with someone who genuinely enjoys resolving issues and is committed to delivering high-quality order issue support.

Application Instructions:

If you believe you are the right fit and can contribute to our company’s success, please respond to this post with:

1. An introduction video of yourself
2. Answer the following questions in your job application (not in your video introduction):

- How many years of experience do you have in customer service?
- Do you have experience with Shopify? If yes, for how long?
- Do you have experience with dropshipping?
- Do you have experience with the ParcelPanel app in Shopify?
- Are you available full-time?
- Are you available Monday to Sunday?
- Do you currently have other jobs?
- When can you start?

I look forward to your proposal.

Best regards,
Tess