VA / Customer Service Rep

We are looking for an experienced virtual assistant to help with administrative tasks and customer service. We
are seeking a long-term employee who is good at problem solving and proactively communicates.

Your role would include:

-Answering customer inquires across multiple channels: email, TikTok Shop, and Amazon
-Making sure customer orders are being fulfilled by our 3PL
-Managing & respond to customer reviews
-Administrative tasks

You should have experience with:

-Shopify (required)
-Amazon Seller Central (preferred)
-TikTok Shop Seller Center (preferred)

Benefits:

-Flexible work schedule
-Bi-weekly payment
-Flexible time off if requested

If you feel that you're a good fit for the job please put the following in your response:
-Your past experience as a customer service representative
-Your experience working in the Shopify platform
-Your answer to the sample task below

Sample Task:

Below is a customer inquiry. Please draft a friendly and professional response following the tone and policies of a customer-centric company.

Then, create a short checklist of tasks you would complete after responding to this customer to ensure their issue is fully resolved and documented.

INQUIRY: "Hi, I need help with my subscription. I meant to pause it for a month, but I aUpgrade to see actual info canceled it instead. I don’t want to lose my subscription discount. Can you please help me get it back? Thanks!"

Look forward to hearing from you and hope to work together soon!