VA-Customer Service Dispatch Coordinator

Job Description:
We are seeking a detail-oriented and proactive Customer Service Dispatch Coordinator to optimize our service delivery operations, manage technicians, and enhance customer satisfaction. If you're a strong communicator with excellent organizational skills and have experience in customer service dispatch, we want to hear from you!

Key Responsibilities:
Efficiently dispatch technicians to customer locations
Coordinate with vendors and warranty companies for issue resolution
Manage parts ordering and technician inventory tracking
Document and report service call outcomes to senior management
Maintain exceptional customer communication and relationship management
Provide real-time updates on technician service progress
Actively participate in professional development and training programs

Required Qualifications:
Minimum of 1-3 years of customer service dispatch experience
Exceptional communication and organizational skills
Advanced proficiency in:
IT systems
Phone operations
Customer Relationship Management (CRM) software

Proven Ability To:
Manage high-pressure environments
Resolve conflicts professionally
Build and maintain customer trust

Additional Information:
We welcome applications from candidates new to the Virtual Assistant (VA) industry. However, experience in customer service and CRM is a must to succeed in this role.

If you're eager to learn and possess the required experience, we encourage you to apply!

We look forward to seeing how you can contribute to our team!