UX/Customer Journey Specialist

Job Description
We are seeking a skilled and innovative UX/Customer Journey Specialist to join our team and elevate the customer experience across all touchpoints. In this role, you will be responsible for designing, optimizing, and enhancing customer journeys to deliver seamless, user-centered experiences that align with business objectives. You will collaborate with cross-functional teams to analyze user needs, identify pain points, and implement actionable improvements.

Key Responsibilities
- Map, analyze, and optimize end-to-end customer journeys to enhance engagement and satisfaction.
- Conduct user research, including interviews, usability testing, and surveys, to uncover insights and validate design decisions.
- Develop user personas, journey maps, service blueprints, and customer insights reports.
- Collaborate with designers, developers, product managers, and stakeholders to align customer experience initiatives with business goals.
- Design intuitive and effective UX solutions, including wireframes, prototypes, and interaction flows, using tools like Figma, Sketch, or Adobe XD.
- Use analytics tools (e.g., Google Analytics, Hotjar, etc.) to track customer behavior and identify areas for improvement.
- Ensure consistent design and messaging across all customer touchpoints, including digital platforms, physical experiences, and customer service channels.
- Keep up to date with industry trends and best practices to propose innovative solutions.
- Advocate for a customer-centric approach across all projects and teams.

Required Skills & Qualifications
3+ years of experience in UX design, customer experience, or a related field.
Proficiency in UX tools such as Figma, Sketch, Adobe XD, or similar.
Strong knowledge of customer journey mapping, design thinking, and user-centered design principles.
Experience conducting user research and translating insights into actionable solutions.
Strong analytical skills, with experience using tools like Google Analytics, Hotjar, or similar.
Excellent communication and presentation skills, with the ability to convey ideas clearly to both technical and non-technical stakeholders.
Ability to manage multiple projects simultaneously and meet deadlines.
Experience working in Agile environments is a plus.

What We Offer
Competitive salary
Opportunities for professional growth and learning.
A collaborative, innovative, and supportive work environment.

How to Apply:
If you are passionate about creating exceptional customer experiences and have a proven track record of improving UX and customer journeys, we’d love to hear from you! Please send your resume, portfolio, and a brief cover letter to https://forms.clickup.com/9011594926/f/8cj41ne-571/JLCLHCTP7HPYIY3DMW