URGENT HIRING: Customer Service Rep - Mobility Devices

Key Responsibilities:

Handle customer inquiries via phone, email, and chat with clarity and confidence
Resolve customer concerns efficiently and professionally
Document all interactions with accuracy and attention to detail
Identify, escalate, and follow up on priority issues
Collaborate with the team and management to continually improve the customer experience

Schedule:
Monday to Friday -- 9:00 am to 5:00 pm CST

Qualifications:

Minimum 3 years of customer service experience (required)
9/10 communication skills — both verbal and written
Proven ability to handle complaints and difficult situations with patience and professionalism
Strong problem-solving and critical thinking skills
Organized, dependable, and able to manage multiple tasks without missing details

Video Introduction Instructions: (No video introduction means you're application will not be processed.)

Please submit a short video (1–2 minutes) answering the following questions:

1. What is your experience with customer service?
(Share your previous roles, industries you’ve worked in, and what you’ve enjoyed or learned most in those positions.)

2 What are the top 3 attributes you believe are most important in resolving customer concerns?
(Explain why these attributes matter and how you personally apply them in your work.)