UK COMPANY general virtual assistant (CS and video/blog content)

Virtual Assistant at London Proofreaders

WORK THE UK TIMEZONE - NO "GRAVEYEARD" SHIFTS!

Join our team!
As our VA, you'll be the friendly face behind the scenes, helping clients, managing tasks, and keeping things running smoothly. This is a remote role, and you'll be working UK hours: 9 AM to 5:30 PM UK time.

There are two sides to the role: customer service and admin tasks (about 60% of the role) and video and content creation and other tasks like research (about 40% of the role)

Key Responsibilities:

Customer Support:
Respond promptly to client enquiries and requests via email (2-10 emails per day), telephone (0-3 calls per week), and chat (0-3 chats per week).
Provide accurate and timely price quotations.
Send invoices, receipts and certificates to clients, as needed

Administrative Tasks:
Update and maintain spreadsheets and databases to ensure data accuracy.
Record manual orders and payments efficiently.
Coordinate with proofreaders via Slack chat every day
Check proofreader invoices every month

General troubleshooting. Resolve technical difficulties with documents, spreadsheets, and communication platforms.
Communicate with the business owner via Skype or Upgrade to see actual info, (video calls and chats) daily.
Send daily email summary of tasks to the business owner

Other video and content creation Tasks:
Make and edit videos: mainly for youtube and tiktok
Content Creation: Write blog posts to attract and inform our target audience.
Social Media Management: Assist with basic social media activities like posting on Twitter and Facebook accounts.
Internet research: Conduct online research to gather information on a specific topic or task.
SEO email outreach: Send outreach emails to other websites (for guest posts, link insertion or resource pages).
Other small tasks given by the business owner

Qualifications and experience:
At least one year of experience as a General VA, Customer Support or Executive VA
At least one year of experience working remotely
Excellent written and verbal communication skills
Proficiency in Microsoft Office Suite (Word, PowerPoint, Excel) and Google Workspace (Sheets, Docs, Drive, Gmail)
Strong organisational and time management skills
Good blog writing and basic design skills
Ability to learn quickly and adapt to change
Strong work ethic and attention to detail

Ideal candidate:
someone with some basic knowlith good writing skills

What you'll need:
A reliable laptop or computer
A good headset
A strong internet connection with a minimum speed of 25 Mbps (upload and download)
Minimal to no power outages

About London Proofreaders
We're the UK's leading proofreading and copyediting service, ensuring all types of documents shine! (Link to website: Upgrade to see actual info)

Benefits:
13th cheque
small, fun team
UK timezone
paid holidays


Ready to join our team?
TO APPLY:
If the above resonates with you, we'd love to hear from you. Send us your CV/resume and a brief cover letter telling us why you're the perfect fit.

1) send a 30 second voice recording giving a quick summary of your relevant experience for the role
2) Add "londonproofreaders support" to your subject line - if you ignore this your application will be ignored