Travel Operations Coordinator

Local Foreigner is a boutique consultancy specializing in high-end curated travel. From the bespoke to the basic, we guide our clients on everything from a weekend in Paris to an expedition to Patagonia. Our mission is to deliver the most personalized travel experience through caring service and a seamless planning process. The Local Foreigner brand represents a warm, worldly sophistication with curator’s keen attention detail, and we believe it is crucial for everyone behind the brand to represent these qualities.

We are seeking an experienced contractor to join our team of Travel Operations Coordinators. He/she should possess meticulous attention to detail, adaptability, a knack for handling the unexpected with finesse, and the capacity to multitask. Prior experience in the travel industry, especially with itinerary building and in GDS/Sabre is a plus. You will excel in this role if you are detail-oriented, tech-savvy, and adaptable. The ideal candidate for the role is a pro-active, flexible problem solver with superb communication skills.

The Travel Operations Coordinator will provide day-to-day support for a team of Local Foreigner’s travel advisors. As Local Foreigner is a small and growing business, it is crucial for the candidate to be a team player and willing to provide support when the team is at peak volume. We are seeking a dynamic candidate with excellent growth potential who finds fulfillment in supporting a creative team, completing their daily responsibilities to a high standard, and taking on new challenges.

RESPONSIBILITIES
• Support Local Foreigner travel advisors with itinerary document building and adding services to database.
• Manage and respond to Help Desk tickets from the in-house advisors and affiliate teams
• Create, format and update client travel documents, such as itineraries and hotel rate-checks.
• Maintain a comprehensive database of trip feedback, scouting reports, supplier contacts, and itinerary media.
• Research and curate destination, culinary, and activity recommendations.
• Build and maintain internal processes of travel advisors' various trip planning stages and protocols.
• Create how-to documentation and user guides, as needed.

REQUIREMENTS
• Experience in the travel industry, especially understanding itinerary documents and industry processes. GDS/Sabre experience is a big plus.
• A keen attention to detail with a passion for accuracy, organization, and working within deadlines.
• Tech-savvy, proficient in MS Office. Salesforce and Confluence experience is a plus.
• Team player, able to work independently, with excellent written and verbal communication.
• Able to navigate competing priorities and a variety of tasks confidently, able to multi-task.
• Quick-learning, with the ability to work effectively and efficiently in a fast-paced environment.
• Strong work ethic; someone who identifies opportunities to take on more.
• Proactive and resourceful; an intuitive problem-solver.

**Please note your work hours must be flexible so that they can overlap with European and US business hours.