Travel Administrator

An exciting opportunity to work with passionate travel professionals in the luxury travel sector. The role is to support our principals in ensuring our client’s journeys meet their expectations and that all details are meticulously planned and executed, from the first enquiry to the welcome home email our clients receive. The role is also to undertake critical back-office functions to help ensure proper file management and contribute to business growth.

Start date: January 2025

Roles and Responsibilities:

Travel Tasks:
- Reservation Management - data entry
- Managing changes and cancellations
- Comparing and quoting insurance options
- Sourcing the best accommodation prices
- Research tasks

Customer Service Tasks:
- Managing client personal information in our back-office system, Tramada
- Sending pre-departure reminders email

General Administration Tasks:
- File management including cross-checking all travel sectors at various stages of the trip planning and execution and working with itinerary software such as AXUS to create client itineraries and documentation.
- Creating client trip folders and filing correspondence.
- Calendar Management, scheduling appointments, reminders and other organizational duties as required.
- Creating processes and procedures.
- Assisting with social media and other marketing tools such as newsletters as required.
- Other general tasks.

Financial Tasks
- Creating processes for and implementing commission invoicing, tracking, payment and balancing of trip file financials.

Type of Person:
- Recent tourism qualifications or previous experience in the travel industry is preferred but not required.
- Ability to work in a fast-paced environment and display initiative
- High degree of attention to detail and excellent organisation skills
- Excellent analytical skills
- Strong time management skills
- Excellent written and verbal communication skills.
- Ability to work autonomously and show initiative.

Tools and Softwares:
- Tramada travel reservation system.
- Sabre expertise - flight management system or similar
- Axus itinerary App or equivalent
- Microsoft Office suite (Teams, Word & Excel) Use of Canva a benefit but not required.
- Knowledge of social media scheduling platforms is a bonus but not essential.

Key Success Factors:
- Strong organisational skills, initiative and attention to detail
- Strong English written communication skills
- Strong critical thinking skills

If you're organized, passionate about travel, and eager to support clients in creating unforgettable experiences, we want to hear from you! Apply now and take the first step toward a rewarding career as a Travel Administrator.