Technical Writer

Job Summary

We are seeking a Technical Writer to create clear, concise, and user-friendly documentation for our products, services, and internal processes. The ideal candidate has a strong technical background, excellent writing skills, and the ability to translate complex concepts into easy-to-understand materials. You will collaborate with engineers, developers, product managers, and other stakeholders to ensure accurate and effective documentation.

Key Responsibilities

Documentation Development

Create, edit, and maintain user manuals, API documentation, product guides, FAQs, and training materials.

Develop technical documentation for software applications, hardware systems, or internal processes.

Ensure documentation is structured, organized, and adheres to brand and style guidelines.

Collaboration & Research

Work closely with product managers, engineers, and subject matter experts (SMEs) to gather technical information.

Participate in product development meetings to stay informed of new features and updates.

Research industry trends and best practices to improve documentation quality.

Content Management & Delivery

Maintain documentation repositories (e.g., Notion, Box, BetterDocs

Organize and update online help systems, knowledge bases, and self-service portals.

Ensure all documentation is up to date and version-controlled.

Process Improvement & User Feedback

Continuously refine documentation based on user feedback and usability testing.

Improve existing documentation formats and suggest innovative ways to present information (e.g., videos, infographics, interactive content).

Requirements

Technical Skills:

Proven experience as a Technical Writer in the software, IT, engineering, or related industry.

Strong proficiency in documentation tools

Basic knowledge of HTML, CSS, and API documentation tools (e.g., Swagger, Postman) is a plus.

Familiarity with Agile methodologies and version control systems (e.g., Git) is an advantage.

Soft Skills:

Excellent written and verbal communication skills.

Ability to simplify complex technical concepts for diverse audiences.

Strong attention to detail and ability to meet deadlines.

Ability to work independently and collaboratively in a fast-paced environment.

Preferred Qualifications

Bachelor’s degree in Technical Communication, Computer Science, Engineering, Journalism, or a related field.

2-5+ years of experience in technical writing or a related role.

Experience in writing documentation for SaaS platforms, APIs, cybersecurity, or enterprise software is a plus.

Familiarity with tools like Jira, Notion, or Google Docs for documentation workflow management.