Technical Support Specialist (WordPress)

TECHNICAL SUPPORT SPECIALIST (WORDPRESS)

REMOTE | FULL-TIME | M-F 8AM - 5PM CST (UTC-6)

Are you a tech-savvy problem solver with a passion for customer support? Do you have extensive knowledge of supporting WordPress, WooCommerce, and SEO? If yes, we have a great opportunity for you! We’re looking for a WordPress Support Specialist to join our team and provide exceptional support to our clients.

ABOUT THE COMPANY
Jordan Technology is a small but rapidly expanding Managed Service Provider offering IT, Cybersecurity, and Website Development services to businesses across the United States. We are a 100% remote-based team.

DESCRIPTION
As a WordPress Support Specialist, you will manage all aspects of technical support for WordPress. This role is non-coding, requiring a strong understanding of WordPress, WooCommerce, and customer support. You will handle customer inquiries through phone, email, and ticketing systems while coordinating with internal teams and vendors to ensure issues are resolved quickly.

RESPONSIBILITIES
• Act as the first point of contact for customer inquiries via phone and ticketing systems.
• Troubleshoot and resolve all basic technical issues related to WordPress, WooCommerce, and integrations.
• Provide clear, concise, and helpful communication both in writing and verbally.
• Work with developers to resolve escalated issues.
• Resolve plugin conflicts, ensure compatibility, and apply updates without breaking site functionality.
• Manage DNS settings, set up SSL certificates, and handle domain transitions.
• Ensure WordPress sites are secure, implement best practices, and perform regular updates.
• Monitor website backups, updates, logs, security, and more.

REQUIRED QUALIFICATIONS
• 2+ years of experience in WordPress and WooCommerce management, security, and/or maintenance.
• 2+ years of experience in customer or technical support.
• Experience with hosting providers like Hostiger, GoDaddy, and Namecheap.
• Excellent written and spoken English.
• Strong organizational skills, attention to detail, and a positive attitude.
• A reliable internet connection and a quiet workspace.
• Comfort with daily phone and video communications.

PREFERRED QUALIFICATIONS
• Knowledge of HTML, CSS, and JavaScript.
• Experience with SEO (on-page tasks).
• Familiarity with caching, CDNs, and website speed optimization.
• Familiarity with customization and custom PHP development.
• Ability to work independently with proactive communication.

SKILL-SETS
• WordPress
• WooCommerce
• Customer Support
• English language
• Communication

COMPENSATION
• Salary: $3-$5/hr
• Currency: USD
• Frequency: Bi-weekly
• Method: Direct Deposit

HIRING PROCESS
• Resume & Video Screening (Incomplete applications are not considered. See "How to apply" section below.)
• Technical Task
• Management Interview
• Second Technical WordPress Assessment
• Decision

TIPS
• Believe in faith!
• Love people and love yourself!
• Be eager to grow and earn more!
• Be proactive - we are looking for future leaders!
• Reach for the skies – there’s no limit!

HOW TO APPLY
To be considered, you must send the following items to Upgrade to see actual info Your Resume/CV.
• A 3-minute recorded video of yourself using Upgrade to see actual info explaining your experience in 1) WordPress, 2) WooCommerce and 3) Customer Support.
• Your contact information should we need to reach you.

If you're ready to contribute to a thriving team and grow with us, apply today.