Technical Support Specialist - Shopify App

***PLEASE DO NOT APPLY FOR THIS POSITION IF YOU DO NOT POSSESS SIGNIFICANT EXPERIENCE AS PART OF THE SHOPIFY SUPPORT TEAM OR SUPPORTING SHOPIFY THIRD-PARTY APPS AND KNOWLEDGE OF CSS/HTML***


The company is the leading Shopify exclusive reviews & referrals app that helps over 100,000 merchants boost their social proof, increase conversions, build out referrals, and generate beautiful photo and video UGC.

About the Position:
This job will be essentially built “by you”, and by the content, you’ll bring to it. However, here is a wide description of the responsibilities this role entails:

• Providing high-quality and timely technical assistance for our customers worldwide.
• Assist customers with support cases through email, phone, and live chat.
• Work with our Enterprise CSM team and alongside our R&D and Advance Support to identify and troubleshoot complex technical issues.
• Analyze merchants’ behavior, content suitability, and relevance to determine their effect on user satisfaction.
• Quickly identify issues and provide solutions.
• Develop and maintain positive customer relations and satisfaction.
• Influence the way we support our merchants and improve it to make sure their experience is the best possible.

Requirements:
• Excellent English communication skills: verbal, written, and reading is a MUST
• Experience with the Shopify environment is a MUST
• Over 2 years in technical support
• Experience with HTML and CSS
• Great interpersonal and accommodation skills

Work Schedule:
• This is a full-time job in a permanent work-from-home setup. The team is covering 24/7 support – 5 days a week, 8 hours per shift.


TO APPLY FOR THIS POSITION, FOLLOW THE INSTRUCTIONS BELOW:
1. Include the phrase "Shopify" in your SUBJECT.
2. Send a COVER LETTER with a LINK to your CV/Resume.

***APPLICATIONS WITHOUT CVS/RESUMES WILL NOT BE CONSIDERED***