Technical IT Service Officer - Permanent Remote, Flexible Hours (+10 GMT)

*** DO NOT APPLY UNTIL YOU HAVE READ THIS AD IN FULL ***

Amigo Technology is an IT service business and Managed Service Provider (MSP), located on the Sunshine Coast, Australia. We have been operating for over 10 years, with the goal of making computers and technology friendlier to our awesome small business clients. We are seeking a Technical IT service officer to join our friendly team. Here’s a few words from our founder: https://youtu.be/2hz3OBT-lPg

By joining the Amigo team, you will enjoy:

- A flexible work from home position, up to 40 hours per week, on a schedule that works for you
- Unlimited access to our internal virtual lab, mentoring and training programs, where you will get to experience the latest and greatest technologies with a strong emphasis on open source systems
- Plenty of hands-on time with workstations, servers, networking and cybersecurity projects
- A friendly team atmosphere where you’ll need a good sense of humour!
- Daily opportunities to help ordinary people with technology challenges in a team environment, with the goal of making technology friendly
- Competitive earnings, typically between 370php and 475php per hour, depending on ability and experience, plus bonuses

Ready to join? Here’s what you’ll need:

- A keen interest in working with and growing your skill sets through a wide variety of modern computing technologies (both Windows and Linux - bonus points if you have a home lab!)
- A high level of attention to detail (you must put the word "AMIGO" in the “Additional Comments” section of our application form to be considered)
- At least two years of experience working in an IT service position, ideally in an MSP that works with Windows 11, Microsoft 365 OR Google Workspace environments

This position will have many opportunities for growth, and over time you will have to encourage you to work with a wider range of technologies and platforms. Prior experience with the following would be greatly appreciated and will lead to greater earnings, although this is not a requirement:

- Debian-based Linux (eg. Linux Mint 21 / Ubuntu 22.04 or newer)
- Apple MacOS 11+
- Proxmox 7+ & Docker (or other hypervisor / virtualisation platforms)
- Small business networking and storage systems (eg. Opnsense, OpenWrt, Cockpit), including configuring Wi-Fi, DHCP, QOS, VLANs, VPNs, Samba, ZFS RAID, etc
- FreePBX 16+ / Asterisk, IP Phones & SIP

Your duties will include the following:

- Processing technical support requests, enquiries and system alerts
- Providing remote IT services via RMM & IP KVMs
- Assisting with new and existing IT systems, including setting up, migrating, monitoring, documenting and securing technical systems, such as workstations, servers and cloud-based infrastructure

If you have made it this far, great! Before you apply:

- You will be expected to learn quickly and contribute as part of a team. The workload will be both challenging and rewarding.
- We conduct background checks and our team is required to use managed remote workstations. Dishonest conduct will be quickly caught. If you’re thinking of using a mouse jiggler or being OE, please don’t apply.
- Applicants MUST submit their application via this form to be considered - all other application methods will be IGNORED: https://amigotechnology.com.au/form-technical-officer-application

Please double check the responses to your resume to ensure they are correct - over 90% of applicants fail to submit their application with correct answers. We will only contact valid submissions. We look forward to hearing from you!