Technical Customer Support for Short Term Rental Industry

About KeyNest
KeyNest is an award-winning travel tech startup whose mission is to facilitate Airbnb key handovers worldwide. The KeyNest network is made of thousands of local shops worldwide, where Airbnb hosts and property managers can securely store their keys so that their new tenants/guests/cleaners/contractors can pick them up whenever it is convenient.

As a global partner of Airbnb, we have checked in more than 1,000,000 guests across 500 cities on three continents. Our team is the heart and soul of this business and its continued global expansion.

Role Responsibilities
As a Technical Customer Support Representative, you’ll be the primary point of contact, assisting our customers and partners with key exchanges, account support, and technical questions. You’ll provide quick, knowledgeable, and empathetic support by phone, email, and chat. Key responsibilities include:
- Responding promptly to customer inquiries across phone, email, and online chat
-Demonstrating in-depth knowledge of KeyNest products and services
-Assisting with product, account, and billing questions
-Acknowledging and resolving customer complaints professionally and efficiently
-Documenting customer interactions, transactions, and feedback accurately
-Coordinating with teaUpgrade to see actual infombers as needed to resolve complex issues
-Ensuring customer satisfaction through thoughtful and professional support


Who We’re Looking For
We are seeking candidates with customer support experience, ideally in the short-term rental or Airbnb sector. Key qualifications include:
-Proven experience in customer support, ideally within short-term rentals or Airbnb management
-Excellent verbal and written communication skills
-Comfortable engaging with customers over phone, email, and chat
-Fluency in English, other European languages are a plus(e.g., French, Spanish, German, Italian, Portuguese)
-Ability to excel in a fast-paced, dynamic environment
-Genuine empathy and a customer-first mindset
-Adaptability to change and willingness to work rotating shifts

What We Offer
Opportunity to make a significant impact at a fast-growing, well-funded startup transforming the sharing economy
Work within a young, international, and ambitious team
Full support and collaboration from our offices in London, Paris, New York, and Barcelona
Competitive salary and benefits package

If you’re excited to bring your customer service skills to a multilingual, dynamic team and make an impact on a global scale, we’d love to hear from you. Please send your CV and a brief introduction about yourself to apply.