Technical Customer Support - Remote (Must Read Qualifications)

IMPORTANT NOTE:
Must fill out an application by using the link below.
https://forms.gle/UwbRCBTnF6WVuuRP8

Rate: $5 - 6/hr, and earn up to 60,000 PHP +/month Depending on Experience.
Schedule: Monday - Friday 8:00 am - 4:30 pm EST with a 30-minute unpaid lunch and two 15-minute paid breaks.

Responsibilities:
-Provide Technical Support to Customers:
Diagnose and resolve moderately complex issues related to web development, deployment pipelines, and platform configurations. Assist customers with troubleshooting errors related to static site generators (e.g., Gatsby, Next.js), serverless functions, and CI/CD workflows. Provide clear, actionable guidance to customers, ensuring they feel supported and empowered.

-Collaborate and Escalate:
Collaborate with cross-functional teams to address recurring issues and propose process or product improvements. Escalate advanced technical issues to senior team members or Engineering with detailed documentation to ensure timely resolution.

-Contribute to Knowledge Resources:
Create and update customer-facing documentation, troubleshooting guides, and FAQs to enhance self-serve resources. Maintain and improve internal resources to streamline ticket resolution and onboarding for team members. Participate in Team Initiatives:
Contribute to projects aimed at improving support workflows, developing new tools, or enhancing the customer experience. Provide feedback on platform improvements and feature requests based on customer trends and experiences.
Attributes:
A problem-solving mindset with the ability to think critically and address ambiguous challenges.
Strong written and verbal communication skills, with a talent for explaining complex technical concepts to diverse audiences.

Must Have Requirements:
-Familiarity with modern web development technologies, such as HTML, CSS, JavaScript, APIs, and static site generators (e.g., Gatsby, Next.js).
-Experience with version control systems like Git and knowledge of CI/CD workflows.


***Minimum Qualifications (Which can earn you $5/hr)
-Experience with DNS configurations, CDN setups, and advanced hosting environments.
-Familiarity with third-party integrations such as OAuth, analytics tools, or A/B testing platforms.
-Proven ability to identify and implement process improvements that enhance team efficiency.

***Additional Qualifications (Which can earn you $6/hr)
-3+ years of experience in a technical support or customer-facing technical role
-Extensive expertise in resolving complex issues in platform
-Strong technical proficiency in web development technologies including HTML, CSS, JavaScript, APIs, and CI/CD workflows.
-Proficiency with version control systems (e.g., Git) and debugging tools (e.g., browser developer tools, logging frameworks).
-Deeper technical expertise, including advanced troubleshooting, experience with advanced hosting environments, and handling more complex integrations.
-Ability to work to work autonomously and take on a leadership role to improve support workflows and mentor junior team members