Tech Support Specialist Tier 1

*Job Posting: Remote Tier 1 Help Desk Technician*
*Location:* Work from Home (Remote)
*Shift:* Monday to Friday, 12pm-8pm Pacific Standard Time (PST), US
*About Us:*
We are a leading Managed IT Service Provider based in Portland, Oregon. We pride ourselves on delivering efficient and professional IT support to our clients. As we continue to grow, we are looking to expand our team with dedicated and enthusiastic IT professionals.
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*Key Responsibilities:*
- Monitor system alerts and notifications and act accordingly.
- Respond to IT tickets promptly and professionally.
- Escalate and assign tickets to appropriate teams when necessary.
- Contribute to IT projects as and when assigned.
- Communicate effectively with clients and internal teams to resolve IT-related issues.
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*Qualifications and Requirements:*
- Strong proficiency in English (both written and spoken).
- Stable internet and consistent power connection.
- Quiet working environment free from external distractions.
- Proven experience in technologies including but not limited to:
- Microsoft 365 (M365)
- Azure
- Windows OS
- MacOS
- Spam filtering solutions
- Basic networking
- Cyber security protocols and practices.
- Ability to work independently and be proactive.
- Excellent problem-solving skills.
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*What We Offer:*
- Competitive salary package.
- Opportunity to work with a diverse and dynamic team.
- Continuous learning and development opportunities.
- A culture that values work-life balance.
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*How to Apply:*
Interested applicants are requested to email their updated resume along with a brief cover letter and video intro detailing their relevant experience to joyce@bytagig.com. Please use the subject line: "Application for Tier 1 Help Desk Technician - [Your Full Name]".
Only shortlisted candidates will be contacted. We appreciate your interest and thank all applicants in advance.