Systems & Network Engineer - Microsoft M365, Azure, Intune, Sharepoint, One Drive expert

The Engineer is responsible for supporting the organization in the development of a comprehensive monitoring platform and supporting escalated issues for networks deployed by the organization.

Basic Functions:
• Network Monitoring Platform development using Zabbix.
• Escalated network support issue resolution for Meraki networks
• Wireless optimization and troubleshooting using Ekahau
• Special projects
• Technical services and support at the network level: WAN and LAN connectivity, routers, firewalls, and security.
• System documentation and consulting.
• Communication with customers as required: keeping them informed of incident progress, notifying them of impending changes, and agreed outages.

Additional Duties and Responsibilities:
• Ability to work in a team and communicate effectively.
• Develop in-depth knowledge of the technology stack and how it relates to customer’s needs.
• Document internal processes and procedures related to duties and responsibilities.
• Work through project tickets and phases assigned by a Project Manager.

Knowledge, Skills, and/or Abilities Required:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions

• Professional IT Certifications, such as: Microsoft MCP, MCSA, or MCSE, Citrix CCEA or CCIA, SonicWall CSSA, ConnectWise CCPA, LabTech LTCP, Cisco CCNA, or VMware VCP.
• Interpersonal skills: such as telephony skills, communication skills, active listening, and customer care.
• Diagnosis skills of technical issues.
• Ability to multi-task and adapt to changes quickly.
• Technical awareness: ability to match resources to technical issues appropriately.
• Service awareness of all organization’s key IT services for which support is being provided.
• Understanding of support tools, techniques, and how technology is used to provide IT services.
• Self-motivated with the ability to work in a fast-moving environment.