Support Team Member

The Support Team Member plays a crucial role in providing assistance to students through various communication channels, including phone, email, and text. This position involves handling inbound calls, managing student inquiries, and resolving issues promptly. The Support Team Member is also responsible for utilizing HubSpot to track and manage interactions, as well as navigating Canvas to support students with their coursework and technical needs.

Key Responsibilities:

Assist students via phone, email, and text, providing timely and accurate support.
Handle inbound calls and resolve student inquiries or direct them to the appropriate department.
Utilize HubSpot to manage and track student interactions and issues.
Navigate Canvas to assist students with coursework, technical issues, and other related concerns.
This role requires strong communication skills, attention to detail, and a commitment to helping students succeed in their educational journey.