Support Quality Control

Drive Performance Excellence & Elevate Team Success!
Are you detail-oriented, analytical, and passionate about coaching teams to achieve their best? Do you thrive in a fast-paced environment where real-time feedback and performance optimization are key? If so, we want you on our team!

As a Support Quality Controller, you’ll play a crucial role in monitoring performance, providing actionable feedback, and ensuring team members adhere to quality and strategy guidelines. Working closely with the Quality Control (QC) and Operations teams, you’ll help enhance efficiency, maintain compliance, and drive continuous improvement.

What You’ll Be Doing:
???? Performance Monitoring (75%)

Actively evaluate interactions to ensure compliance with established processes, guidelines, and strategic objectives.
Identify areas for improvement, such as inconsistencies in approach, inefficiencies, or missed opportunities.
Ensure proper execution of pricing strategies, negotiation techniques, and workflow adherence.
???? Real-Time Feedback & Coaching

Provide immediate, constructive feedback through direct communication channels.
Address performance issues such as deviations from standard procedures, ineffective engagement strategies, or missed performance targets.
Guide team members toward improved efficiency, strategic execution, and stronger results.
???? Administrative & Reporting Tasks (25%)

Log and track performance data to identify trends and areas for coaching.
Prepare reports for leadership, offering insights and recommendations.
Collaborate on training initiatives based on performance observations and key improvement areas.
What We’re Looking For:
?? A sharp eye for detail—you quickly spot areas that need improvement and take action.
?? Strong communication skills—you deliver clear, constructive feedback that drives results.
?? Experience in quality control, performance monitoring, or a similar role.
?? The ability to work in a fast-moving, results-oriented environment.
?? Familiarity with performance coaching and compliance strategies (a plus, but not required!).

Why Join Us?
???? Impact-Driven Role: Your insights directly shape success and efficiency.
???? Growth & Development: Be part of a company that values continuous improvement.
???? Remote & Flexible: Work from anywhere while making a difference.

If you're ready to take on a role where your expertise drives excellence every day, apply now!