Student Success Lead

Yellow Tail Tech is an INC 5000 EdTech company that specializes in Systems Engineering Training. We are passionate about our mission to educate and train working professionals and career changers in the growing information technology sector and assist them with starting new in-demand careers. We’re looking for a Student Success Lead who’s passionate about helping others and driving success. In this role, you'll lead our Student Success team, step in when student concerns need resolution, and ensure our students have the support they need to succeed. If you have at least 1 year of leadership experience and enjoy a collaborative, fast-paced environment, we’d love to meet you.


Responsibilities:
Team Leadership: Provide direction and leadership to the Student Success team, aligning efforts with department goals and maintaining a cohesive, high-performing environment.
Student Concerns & Escalation: Take charge of escalated student concerns, delivering timely, effective solutions that ensure satisfaction and success.
Coaching & Support: Serve as a Student Success Lead Coach, guiding students through their program journey, providing personalized support, and ensuring smooth onboarding for late enrollments.
Identify Barriers & Action Plans: Identify obstacles to student progress and collaborate with students to create actionable plans to overcome challenges and stay on track.
Student Engagement: Lead initiatives to promote student participation and foster a supportive, inclusive learning environment.
Cross-Department Coordination: Work across departments to ensure seamless communication and the timely sharing of important updates and announcements.
Data Management & Reporting: Oversee student data management, ensuring accurate tracking and reporting, using data to inform strategies and improve processes.
Project Evaluation & Strategy: Lead the evaluation of project assessments and reports, using insights to optimize workflows and drive continuous improvement.
Delegation & Oversight: Effectively delegate projects to the Student Success Associate and Coordinator, ensuring projects align with team goals and are completed successfully.



Required Skills:
Organized & Detail-Oriented: Strong time management and multitasking skills, with the ability to stay focused and organized across tasks.
Tech-Savvy: Proficient in MS Office, Google Suite, Canva, and other platforms for data management, reporting, and presentations.
Clear Communicator: Excellent verbal and written communication with a neutral English accent, capable of engaging students, staff, and faculty effectively.
Research-Driven: Strong research skills to identify trends, find solutions, and drive continuous improvements.
Empathetic & People-Focused: Ability to support diverse students, with a passion for understanding and helping others.
Leadership & Assertiveness: Proven leadership skills, with the ability to make decisions, guide teams, and take charge in problem-solving situations.
Customer Service Experience: At least 6 months in a customer service role, with a strong desire to learn and grow.
Remote-Ready: Comfortable with Zoom calls, with a neutral, quiet background, and ability to work in a distraction-free e



Salary & Benefits Benefits Package

Starting rate of $1,000.00/month, will increase after 3 months)
(After 3 months of employment)
Laptop & Office Equipment Provision
5 Paid Vacation Leave
5 Local Holidays Off with pay
3 Sick leave
Birthday Leave
13th month pay
Opportunity for a raise
Paid training for you to upgrade your skills
Performance bonuses



How to apply
1.Please take our initial assessment test: www.ondemandassessment.com/link/index/JB-2K2JQEVPJ?u=1020453. This is a must!
2. Send a 1 minute video introduction, copy of your updated CV, and screenshot of your internet speed to aileen@yellowtail.tech