Spanish-English Bilingual Customer Service Representative (CSR)

About the Role:
We are seeking a highly motivated Spanish-English Bilingual Customer Service Representative to join our dynamic team. While this role primarily involves English communication, proficiency in Spanish is required for occasional interpretation needs.
As a CSR, you will be the first point of contact for our clients, ensuring smooth communication, resolving inquiries, and maintaining detailed, accurate records. This is a great opportunity for someone who thrives in a fast-paced, customer-focused environment with potential for growth within the company.

Key Responsibilities:
Greet and assist clients professionally and efficiently, providing exceptional reception services.
Accurately maintain records and files, ensuring timely follow-up on phone calls and inquiries until resolution is achieved.
Upload and manage electronic files, utilizing technical skills for proper file handling.
Perform routine clerical tasks such as filing and general office support as needed.
Consistently demonstrate professional behavior, including regular attendance, punctuality, and adherence to health and safety procedures.
Actively pursue personal development, enhancing skills and knowledge required for the role.
Collaborate with team members and supervisors on additional tasks or special projects as assigned.

What We're Looking For:
Strong communication skills in both English and Spanish, with the ability to handle calls in both languages.
Detail-oriented with excellent organizational skills to manage multiple tasks and prioritize effectively.
Proficiency in resolving conflicts and addressing customer concerns with a calm, solution-focused approach.
Ability to work independently while contributing to a fun, energetic, and family-like team environment.
A proactive attitude towards learning and professional development, with opportunities for career growth within the company.

What You Can Expect:
In this role, you will handle a high volume of calls, assisting customers with claims, resolving concerns, and maintaining meticulous notes on each case. You will also be responsible for account management, ensuring all files are handled in line with our guidelines and expectations.
Our team culture is vibrant and supportive, with a low turnover rate and plenty of opportunities for those eager to grow. If you are adaptable, motivated, and looking for a long-term role with room for advancement, this could be the perfect fit for you.

Next Steps:
To be considered for this position, please complete the following assessment to help us evaluate your qualifications:
Take the Assessment: https://forms.gle/ZkurGvVGvtwFYsQq8

Once you've completed the assessment, please proceed to the survey where you will also upload your resume for further consideration: Apply Here: https://go.cultureindex.com/p/AroRHwt2lJoFVQTlaeTm