Spanish Bilingual Customer Service Representative (US Healthcare)

Description

MedCore Solutions is seeking a Spanish Bilingual Healthcare Customer Service Representative to join our team and provide exceptional support to patients and healthcare providers. This role requires fluency in both Spanish and English and a strong understanding of healthcare processes, including patient scheduling, insurance verification, and resolving inquiries related to medical services.

Core Responsibilities

Handle a high volume of inbound and outbound calls in both Spanish and English, providing excellent customer service and addressing patient inquiries.
Assist patients with scheduling, rescheduling, or canceling appointments and explain medical procedures and preparation requirements.
Confirm appointment details and coordinate with medical staff to ensure smooth operations.
Follow up with patients to provide updates on appointment changes or cancellations.
Verify insurance eligibility and benefits to ensure patients understand their coverage.
Assist with prior authorization requests, documentation, and referrals as needed.
Address and resolve patient complaints or concerns with empathy and professionalism.
Escalate unresolved issues to the appropriate department or supervisor when necessary.
Serve as a liaison between patients, healthcare providers, and insurance companies to ensure seamless communication.
Provide clear instructions and follow-up for patients undergoing specialized procedures or treatments.
Other Details

Start Date: ASAP
Time zone: Eastern Standard Time
Schedule: Monday-Friday, 8 hours/day; 40 hours/week
Weekend days off
Requirements

Fluency in Spanish and English, including strong verbal and written communication skills
Minimum of 2 years' experience in customer service, preferably within a healthcare setting
Ability to manage high volumes of inbound calls with professionalism and empathy
Familiarity with medical terminology, healthcare processes, and insurance procedures
Strong problem-solving skills and a commitment to delivering exceptional service
Effective multitasking abilities, with the capacity to prioritize tasks in a fast-paced environment
Experience with patient management systems and electronic medical records (EMR)
Amenable to work in a graveyard shift
Ability to work independently in a remote setting while maintaining high levels of productivity

System Requirements

Device (Desktop or Laptop)
Windows Devices: Intel Core i5 (or higher) or AMD Ryzen 5 (or higher).
Mac Devices: Apple M1 chip or newer.
RAM: Minimum of 8GB or higher for optimal performance.
Operating System:
Windows: Windows 11 Pro (Windows 10 Pro is acceptable but not preferred). The operating system must have a legitimate license.
Mac: macOS compatible with M1 or newer chips.
Hard Disk: At least an SSD for faster processing and performance.
Internet Connectivity: Minimum speed of 50 Mbps via a wired connection for stability and reliability. A backup internet connection is highly recommended.
Power Supply: A backup power supply (e.g., UPS or generator) to prevent disruptions during power outages (optional but encouraged).

Benefits

Permanent Work From Home
Fixed Weekends Off
Thriving Company Culture with Complete Autonomy
Opportunity to work in a dynamic and supportive healthcare environment

Who are we?

MedCore Solutions is one of the fastest-growing global outsourcing companies in the world, founded in the US in Tucson, Arizona, and now operational in the Philippines. Our commitment to delivering high-quality results for our clients is rooted in providing a rewarding, respectful, and productive experience for our employees. We hold the same values for both our customers and our employees.

MedCore Solutions (MCS) is a single-source solution for healthcare administration. We are an industry leader in medical billing, credentialing, scribing, insurance verification, compliance, and virtual staffing. We offer an expansive suite of administrative products and training to ensure your practice and employees remain compliant and avoid fines and litigation. Our online compliance center is quick, easy to use, and provides an extensive library of training courses on topics such as OSHA, HIPAA, Human Resources, Health Plan Management, Patient Safety, and more.