Spanish Bilingual Collection Specialist

Job Title: Spanish Bilingual Collection Specialist
Location: RemoteJob Type: Full-Time

Job Overview:

We are seeking a Spanish Bilingual Collection Specialist to join our property management team. The primary responsibility of this role is to collect rent and outstanding balances from tenants, ensuring compliance with company policies and legal requirements. This position requires strong communication skills, attention to detail, and the ability to handle sensitive financial matters with professionalism.

Key Responsibilities:
- Contact tenants via phone to remind them of outstanding rent payments and follow up on previous commitments.
- Document all communication with tenants, including promises to pay and any actions taken.
- Ensure proper follow-up on unpaid balances, escalating cases to supervisors when necessary.
- Work closely with government programs such as Section 8 and city subsidies to assist tenants with financial assistance and -
- ensure proper documentation is submitted.
- Prepare and process necessary paperwork related to rent collection and financial assistance programs.
- Maintain accurate records of tenant accounts, payment histories, and collection efforts.
- Communicate professionally and effectively with tenants, property managers, and supervisors to resolve payment issues.
- Adhere to legal guidelines and company policies regarding tenant communications and debt collection.

Qualifications:
- Fluent in both English and Spanish (written and spoken).
- Previous experience in collections, accounts receivable, or property management is preferred.
- Strong verbal and written communication skills.
- Excellent negotiation and conflict resolution abilities.
- Ability to multitask and stay organized in a fast-paced environment.
- Proficiency in Microsoft Office Suite (Excel, Word, Outlook) and property management software (preferred).
- High level of professionalism and ability to handle sensitive financial matters with discretion.

Work Schedule:
- Full-time position with flexible hours based on company needs.
- Remote work with reliable internet and phone service required.

Compensation:
- Competitive salary based on experience.
- Performance-based incentives.

To Apply: Kindly submit your application to this link: https://forms.clickup.com/9014360281/f/8cmre6t-2594/PZ2PTSI29XSCNO5OYF