Social Media Virtual Assistant

Social Media Virtual Assistant

Location: Remote (e.g., 9 am-5 pm AEST)
Type: Full-Time

About Us:
At Wildly Ready, we’re all about equipping outdoor enthusiasts with gear that’s as tough, reliable, and versatile as they are. Proudly Australian-made and owned, we specialize in creating products that combine sun protection, style, and comfort – perfect for gardening, hiking, and everything in between.

We believe in making products that solve real problems while looking great doing it. From our innovative arm sleeves to our wide-brim hats, we’re dedicated to delivering quality that protects and performs in the great outdoors.

Behind the scenes, we’re a tight-knit team of passionate creators and go-getters who thrive on collaboration and fresh ideas. If you’re ready to bring your creativity, expertise, and energy to a brand that’s making waves in outdoor gear, we’d love to have you on board.

Join us at Wildly Ready, where every day is an adventure, and every product is designed to help you face it head-on.

Role Overview:
As a Social Media Virtual Assistant, you will handle various tasks, including social media management, customer service, and engagement. You’ll play a key role in maintaining our brand’s voice, ensuring timely responses to customer inquiries, and supporting our social media strategy.

Key Responsibilities:
• Manage and schedule posts across social media platforms, ensuring content aligns with our brand voice and strategy.
• Respond to customer comments, messages, and reviews on social media with professionalism and care.
• Monitor social media channels for feedback, trends, and opportunities for engagement (social listening).
• Provide excellent customer service by answering emails and resolving customer inquiries promptly.
• Handle 3-4 customer calls daily, addressing concerns or questions with empathy and professionalism.
• Collaborate with the marketing team to ensure social media campaigns align with business goals.
• Track and report on social media engagement metrics.

Qualifications:
• 1+ year of experience in social media management or customer service roles.
• Excellent written and verbal communication skills.
• Ability to manage multiple tasks efficiently and stay organized in a remote work environment.
• Familiarity with popular social media platforms (e.g., Facebook, Instagram, Tiktok) and scheduling tools.
• Strong customer service skills with a focus on empathy and problem-solving.
• Social media listening experience and ability to engage authentically with audiences.
• Reliable internet connection and availability during the AUS shift.

Why Join Us?
• Work in a dynamic, supportive team environment.
• Opportunities to grow your skills in social media and customer service.
• Competitive salary
• Flexibility to work remotely with consistent hours.

If this role sounds like a great fit for you, we’d love to hear from you!