Social Media Manager + Customer Service Rep

Mission:

The purpose of this role is to efficiently manage customer service interactions while overseeing social media scheduling and content management for Podfluence, ensuring high client satisfaction and effective content distribution.

Key Responsibilities:

- Download and manage approved videos from Frame.io.
- Upload videos to client folders and notify clients via Slack.
- Schedule videos across social media platforms.
- Generate captions for videos.
- Communicate weekly with clients via Slack for updates.
- Use Notion to upload clips and share them with editors.
- Collaborate with internal teams to ensure smooth workflow.

Key Competencies:

- **Strong Communication Skills:** Must communicate effectively in English, especially in written form.
- **Tech Savvy:** Ability to quickly learn and use tools like Frame.io, Slack, Notion, and ChatGPT.
- **Time Management:** Must be able to handle multiple tasks and meet deadlines consistently.
- **Attention to Detail:** Ensure no errors in video uploads, captions, and scheduling.
- **Customer-Centric Approach:** A proactive approach to understanding and meeting client needs.

Time Expectations:

| # | Task | Estimated Time Per Day |
| --- | --- | --- |
| 1 | Download and upload videos, notify clients | 1 hours |
| 2 | Schedule videos and generate captions | 2 hours |
| 3 | Weekly client check-ins on Slack | 1 hour (split across the week) |
| 4 | Upload videos to Notion and notify editors | 1 hour |
| 5 | Other tasks (emails, troubleshooting) | 1 hours |
| 6 | Communication and team meetings | 2 hours (split across the week) |


Who We're Looking For:
We are looking for a proactive, detail-oriented individual to join our team as a Customer Service Rep and Social Media Manager. This full-time, remote position is perfect for someone who enjoys working with clients and managing content distribution. The ideal candidate is someone with excellent people skills, a high level of integrity, and a passion for delivering quality service. This position requires working 8 hours a day, 5 days a week, on a night shift from 9 PM to 6 AM Philippine time to support our US-based clients.

Experience:

- Previous experience in customer service or social media management.
- Familiarity with tools like Slack, Frame.io, Notion, and social media platforms.
- Experience with content creation or media production (preferred but not required).

How We Will Help You Succeed:

- Comprehensive training on our internal processes and tools.
- Ongoing support from your manager and teammates to help you stay on track.
- Access to resources to improve your skills and take on more responsibilities.



Please fill out this form to be considered:
https://docs.google.com/forms/d/e/1FAIpQLSfZoIWYwEffh9hPHkdN3Yi-c97vGcVm7XRb6qnDFRL9CsVyPA/viewform?usp=sharing