Full Time
TBD
40
Jul 26, 2024
Please send your application using the link below:
We are looking for highly motivated and hard-working candidates to fill the Full-Time position of Intake Specialist/Customer Service Representative for our Financial Account. We hire real-living people who have voices; and who are willing to learn what you need for your career growth. We will not entertain applications that do not follow instructions.
Kindly send your application via our website
Responsibilities:
> Answer incoming calls to gather and input relevant information regarding the client’s potential claim.
> Gather details regarding Plaintiff information, Attorney information, case types, prior litigation fundings, injuries/damages, liability, and insurance coverage to determine the veracity of potential claims.
> Enter all details and information into the case management system and create leads.
> Assign all leads created to the Account Executives.
> Provide the best caller experience to clients.
> Perform other duties as assigned by Management
Qualifications:
> Has a minimum of 3 years experience working as a Customer Service Representative. in a Business Process Outsource (BPO) environment and can start immediately.
> Possess strong computer (Excel/Word/PowerPoint) and internet skills.
> Willing to work on shifting schedules.
> Keen to detail
> Meet the typing requirement of 40 WPM.
> Strong time management.
> Adaptability and accountability.
> Exceptional customer service, active listening, and verbal and written communication skills, professional phone voice.
> Ability to prioritize workload and multitask in a fast-paced environment.
>Excellent data entry and typing skills.
Home Office Requirements:
> Stable internet connection with at least 50 Mbps postpaid (must provide a screenshot of a speed test)
> Computer (at least 16GB Ram and Intel is i5 core processor or equivalent)
> Noise Cancelling Headset
> Backup Internet Connection (Prepaid Home WIFI Router or Pocket WIFI)
Please send your application using the link below: