Short Term Rental Virtual Assistant

We are a UK based Short Term Rental Business, and now ready to hire our first talent.

Here's what you'll be doing:
- Looking after all guest communications, including enquiries, FAQs, and complaints (via messaging platforms such as Airbnb, & also on the phone via our virtual landline number)
- Coordinating with our cleaning teams to ensure every apartment is cleaned to a high standard and on time
- Working with our owners to log all maintenance issues
- Supporting two directors, with ad hoc projects and administrative tasks
- Marketing those properties on Airbnb , Booking.com and some other platform.

Who you will be:
- A great communicator, in both written and verbal English
- Highly intelligent
- Attentive to detail
- A natural problem solver
- Driven, to do every job to a high standard
- Well-mannered, polite, calm & caring!

Prior experience in customer service and working night shifts is preferred (but not essential).
Must be okay to work on the weekends.

Working hours have 5 hours of desk, 1 hour of flexible messaging support we need between 9am Uk time to 8.30pm UK time.

The ideal candidate :
1. Can be a university student. ( due to working hours offered)

We are not currently interested in hiring someone who are already working in another job or as a freelancer.

Interested applicants, please send the following to:

1. Resume in PDF format with one valid government ID attached.
2. Internet Speed test Result dated December, 2024, and onwards.
3. No less than TWO Professional Work References with name, your relationship with them, their email address, and their mobile number.
4. Photo of your home office with your computer and all backups clearly visible.
5. 1 Minute Introductory Video

* Incomplete responses shall not be entertained. Applications not sent to the email provided above will also be rejected*