Short-Term Rental General VA (Airbnb) - Guest|Client|Vendor Comms

Overview:

We are looking for a detail-oriented and motivated individual with a business mindset to help scale our growing short-term rental business.

Add your folder to the limited options given to clients

With constant growth of the company there will be opportunities to grow as well within the company

This full-time role will support both guest management and operational tasks, ensuring smooth day-to-day functioning.

Responsibilities:

- Schedule meetings, manage calendars, and take meeting notes
- Draft emails and letters, and handle correspondence
- Manage guest communication through our Property Management System (PMS)
- Ensure guests receive access codes and complete check-in forms
- Oversee cleaning, turnover processes, and supplies coordination
- Monitor property systems: doors, cameras, battery levels, and NoiseAware
- Coordinate property maintenance and claims resolution
- Prepare monthly owner reports and ad-hoc data entry tasks
- Ensure 100% response rate to guest inquiries with a response time of 10 minutes or less
- Maintain high guest satisfaction and review ratings (4.8+ or 8+ on BDC)

Requirements:
1. Prior experience in guest support and experience in the hospitality industry
2. Strong written and verbal English communication
3. Extreme attention to detail and outstanding customer service
4. Ability to problem-solve and multitask without constant supervision
5. Familiarity with platforms like Google Workspace, Monday.com, Slack, and other tools used in STR
6. Understanding of hospitality industry practices

Schedule & Rate:
1. Full-time (30-40 hrs/week) with 2 days off (possible split days) & Possible Part-Time Available
2. $4-$7 USD per hour DOE
3. Potential for negotiation and evaluation after 90 days

This role offers the opportunity for growth within the business and a chance to be part of an exciting and dynamic team!

To Apply:
Please apply to this post with "STR CANDIDATE" as the subject line & we will be in touch via Email for next steps.

Here is the folder that contains all the formats needed to follow: *
[Link] = https://drive.google.com/drive/folders/1tNEvET0g5c2kXpM374bSrFoxj7FiyKYB?usp=sharing


Please prepare the following using the format we strictly require:
- Resume
- Introduction Video
- Internet Speed
- Device Specifications
- Typing Test
- Grammar Test
- Personality Test

Once, you have prepared your requirements, upload them will be via Email Thread Started: **
There is additional 1st interview Q&A (optional) to add to your folder with some specific items requested

* IF ALL REQUIREMENTS SENT IN THE FORMAT REQUIRED, THERE WILL BE AN EMAIL SENT FOR AN INITIAL INTERVIEW
** Incomplete responses shall not be entertained. Applications not sent to the email provided above will also be rejected

Good Luck and we look forward to hearing from you!