Shopify Store Manager, Customer Support Specialist

We are a dynamic, U.S.-based company managing a portfolio of successful online stores in the hookah industry.

We are seeking an experienced Shopify Store Manager with a strong focus on customer support and a genuine interest in the hookah industry. This role involves managing our Shopify operations, handling customer inquiries, and providing top-notch support through various channels.

Key Responsibilities:

•Manage multiple aspects of the Shopify store, including order processing, returns, and inventory

•Provide customer support for inquiries such as order tracking, returns, and general store questions

•Respond to customer tickets, live chat, and phone calls with a high level of professionalism

•Utilize tools like Gorgias, Tidio, and Shopify to handle customer inquiries efficiently

•Demonstrate a willingness to learn about the hookah industry and assist customers with product knowledge and recommendations

•Be open to new tasks and responsibilities as they arise, adapting and expanding your role as you gain experience (such as basic SEO related tasks and working with Shopify Apps)

Qualifications:

•Minimum 2 years of experience managing a Shopify store, including customer support

•Proficiency with tools such as Gorgias, Tidio, and Shopify

•Professional-level English for clear and effective customer communication

•Basic understanding of SEO

•Strong desire to learn about the hookah industry and provide informed assistance to customers

Compensation and Schedule:

•Starting rate: $5 per hour

•Full-time: 8 hours per day with 1hour unpaid break, 5 days a week

Application Requirement:

We are looking for someone enthusiastic about the hookah industry, capable of delivering excellent customer support, and open to new challenges and tasks as they develop.