Shopify Project & Support Manager (Remote – Full-Time)

Shopify Project & Support Manager (Remote – Full-Time)

Salary: Competitive, based on experience
Work from home

About Uncap

Uncap is a Chicago-based boutique agency specializing in implementing end-to-end eCommerce solutions for DTC and B2B eCommerce companies. We build functional, state-of-the-art, high-performing, and results-driven eCommerce websites.

We’re looking for a Shopify Project & Support Manager who thrives in leading teams to create world-class digital experiences. This person is passionate about the balance of user experience, commerce, and creativity—and how they come together in a well-executed project.

*Shopify* experience is highly preferred—we are specifically looking for someone with strong knowledge of Shopify Storefronts, Apps, and Integrations.

Experience at *TaskUs* is a big plus. If you've worked there, we'd love to hear from you.

E-commerce experience is highly valued. If you've worked with eCommerce brands or platforms, that’s a major advantage.

The Role
- Work closely with Team Heads, Creatives, and Developers to create, communicate, and track project plans.
- Serve as the primary point of contact for client leads and stakeholders throughout the project lifecycle.
- Balance support for your teams and clients.
- Contract and manage external vendors.
- Conduct bi-weekly analysis of project success and client health.
- Manage multiple projects simultaneously.
- Conduct website audits and optimizations.

Required Experience
- At least one year of Support and Project Management experience in Shopify (strongly preferred).
- Comfortable managing Shopify Storefronts, Apps, and Integration projects.
- Previous experience in eCommerce is a strong advantage.
- Software fluency: ClickUp, Slack, GSuite, and Excel are required.
- Excellent written and verbal communication skills.
- Dedicated work equipment (WiFi, laptop, microphone).
- Strong organizational skills, attention to detail, and ability to multi-task.
- Shopify experience is strongly preferred.
- TaskUs experience is a plus.

What We Offer
- Work from home
- Guaranteed work-life balance
- Bi-weekly pay
- Paid time off, vacation, and sick leaves
- Observance of Philippine holidays
- Friday half-day

If you have strong Shopify experience, a background in eCommerce, and a professional yet collaborative mindset, this position could be the perfect fit for you.

How to Apply
Send your application and resume to Upgrade to see actual info with the subject "Shopify Project & Support Manager".