Shopify Phone Support Position

Shopify Phone Support Position - Application Requirements

Personal Information:
Complete Name:
Age:
Current location in Philippines:

Working Equipment:
Computer specifications:
Internet speed (please include screenshot of speed test):
Headset type:
Backup power supply (if any):
Quiet working space available? (Yes/No)

Available Shifts (Philippines Time):
Are you able to work the following shift?

8:00 PM - 4:00 AM PH (Graveyard Shift)

Please provide the following information to apply for our phone support role:

Upload your CV/Resume


Phone Support Experience:

Years of experience in customer service/phone support
Previous companies and roles
Types of support provided (technical, order management, etc.)
Please let us know if you've worked with a Shopify store in the past for phone support

English Language Assessment:

Rate your English proficiency (1-10)
How long have you been speaking English?
Primary language and other languages spoken

Education:

Highest degree obtained
Field of study
Year of completion

Voice Recording Samples:

Please record yourself handling the following scenarios (30-60 seconds each):
a) Greeting and introduction
"Thank you for calling our company. This is [Your Name]. Upon checking, your order number is #5301, correct? Great! How may I assist you today?"

b) Order tracking scenario
"I understand you're inquiring about your order status. Could you please provide your order number?"

c) Problem resolution scenario
"I see there's a delay with your shipment. Let me check the tracking information and help resolve this."

d) Closing conversation
"Is there anything else I can help you with today? Thank you for contacting [Company Name]."

Upload Instructions:
Create a folder with your full name
Upload all materials (CV, voice recordings) to Google Drive
Set sharing permissions to "Anyone with the link can view"
Share the folder link in your application email
Please ensure all recordings are clear, professional, and demonstrate your customer service abilities.

Note: Shopify experience is required or else you WILL be denied.