Shopify Dropshipping Customer Service

**Who are we?**
We are a rapidly growing dropshipping company with multiple e-commerce stores on Shopify across Europe. In just one year, we've generated over 1 million euros in revenue, and our growth shows no signs of slowing down.

**We are currently expanding our team and are looking for new talents to join our digital customer service team to help us achieve our goals efficiently.**

**Who do we search for?**
We are searching for an experienced **Customer Service Agent** to join our team. Here’s what we expect from the role:

- Handling customer inquiries ONLY via email using Freshdesk (experience with this CRM system is a MUST!).
- Providing top-notch customer service, with a focus on customer satisfaction and problem resolution.
- Managing returns and refunds smoothly and professionally.

CUSTOMER SERVICE EXPERIENCE IN EU SHOPIFY DROPSHIPPING AND EXPERIENCE IN FRESHDESK IS A MUST, OTHER EXPERIENCE WILL NOT BE TAKEN SERIOUSLY!

**Your profile:**
- At least 2 years of experience as a Customer Service Agent for other EU Dropshipping Stores
- Proven experience with Shopify.
- Preferably, experience in the **fashion niche** (clothing/general stores) – this is a significant advantage and will greatly increase your chances of being hired.
- A passion for hard work and achieving results.
- Excellent communication skills and the ability to multitask efficiently.

**What can we offer you?**
- A fully remote position, giving you the freedom to work from anywhere you choose.
- flexible hours, approximately 30-40 hours per week.
- The opportunity to be part of a dynamic and rapidly growing team that values open communication and knowledge sharing.

**What do we value?**
1. If something needs to be done, it has to be done! Results are our priority.
2. We are open and transparent. If there’s a problem, we talk about it. If we have an idea, we discuss it. If we learn something new, we document it!

CUSTOMER SERVICE EXPERIENCE IN EU SHOPIFY DROPSHIPPING AND EXPERIENCE IN FRESHDESK IS A MUST, OTHER EXPERIENCE WILL NOT BE TAKEN SERIOUSLY!

**How to apply?**
Please apply with the hashtag #ECOMMANAGER at the end of your cover letter, so we know you’ve read the full description.

Your apply should include,
1. Why are you the perfect candidate?
2. Do you have experiences in EU Dropshipping store in the Fashion Niche?
3. How many hours are your available each week?
4. Do you have experiences with Freshdesk
6. Provide the link of 2 dropshipping stores where you were employed as the role Customer Service.

Include your social media profiles in your application. We’d like to know more about your approach to digital media and your online presence. We’d love to see some of your results and understand in detail what you’ve done for your past employers.

If you’re ready for this challenge, apply with the questions and your CV in English. Put #interested if you plan to apply with us.

We look forward to hearing from you!