Service Representative

The successful candidate should be able to effectively engage customers, efficiently coordinate servicing requirements, and ensure a high-level of customer satisfaction

Responsibilities
Manage incoming calls
Obtain accurate customer information and requirements
Plan, coordinate, and organize tickets by using appropriate scheduling tools to ensure delivery of efficient service
Deal with customer complaints by providing appropriate solutions
Ensure resolution of issues
Keep real-time records of interactions with customers and technicians
Follow communication procedures

Requirements and skills
Customer support experience
Strong phone contact handling skills and active listening
Familiarity with CRM tools and practices
High-level of customer service orientation and ability to adapt/respond to different types of personality and disposition
Excellent verbal and written English communication skills
Ability to multi-task
Excellent planning and organization skills

-GRAVEYARD SHIFT

** PLEASE DO NOT APPLY IF YOU DO NOT MEET THE REQUIREMENTS.