Service Desk Technician

Working Schedule: Monday – Friday, Pacific Standard Time

Primary Responsibilities:
• First and foremost, maintain good client relations. Our employees are our most valuable resource, our clients are a close second.
• Work on 1st level technical support tickets (remote and onsite)
• Maintain network and server infrastructures across multiple companies
• Assist with the implementations of various projects (Servers, Virtualization, Disaster Recovery)
• Invest in personal technical education (this is important. We want you to always be growing and will provide time and resources to do so)

Personal Experience:
• 0-2 years’ experience in Small Business IT systems (10-200 computers).
• Working experience in IT consulting or MSP is a plus.
• Must be able to touch type at 40 words per minute or better.
• Excellent customer service skills: communication skills (both verbal and written), patience and enjoyment in interacting with end users is a MUST!
• Excellent attention to details: punctuality, scheduling, documentation, record keeping, etc.
• Use good judgment to effectively prioritize work
• Ability to work on multiple projects concurrently while focusing on high-priority tasks
• Due to rapid company growth, tech must be able to keep a level head in an often-fast paced environment.
• Absolutely MUST be willing to joke around and have FUN with their team!

Technical Experience:
• Knowledge/experience of Active Directory is helpful. Some familiarity with setting up domain controllers, DNS, adding servers and workstations to AD, user setup, group policy, login scripts is helpful.
• Knowledge/experience with Hosted Exchange
• Knowledge/experience of backup systems.
• Knowledge/experience of firewall systems. Cisco, and Fortinet experience is a plus
• Knowledge/experience supporting Windows 10
• Knowledge/experience with virtualization is important.
• If you have worked for an IT firm, MSP, and have familiarity with Managed Services this is a huge plus.

Benefits
-13th Month Pay
-HMO & SSS payment on top of the salary (After a 90-day probationary period)
-Personal Time Off (After a 90-day probationary period)


To proceed, please send your resume to recruitment@hire.archi and specify the position you are applying for.

We appreciate your time and wish you the best of luck!

Apply now!