Senior Sales and Customer Service Manager

IMMEDIATE Upgrade to see actual info, a Chicago, USA-based startup specializing in resume writing, career coaching, and education services, seeks a ROCKSTAR Sales and Customer Service Manager to join our global team. As the Sales and Customer Service Manager, you will oversee all aspects of the sales process and ensure exceptional customer service delivery in a fast-paced environment. This position may be located anywhere in the world. The hours will align with the hours of our clients in the USA.

Key Responsibilities:

Acquiring Customers: Implement strategies to attract and acquire new customers worldwide.

Lead Conversion: Develop and execute plans to convert leads into loyal paying customers.

Customer Service Management: Oversee the customer service journey, ensuring prompt and efficient service delivery for professionals across the USA.

Customer Satisfaction: Maintain high levels of customer satisfaction by promptly addressing concerns.

Reviews Management: Monitor and manage customer reviews, using feedback to enhance service quality.

Follow-Up: Conduct follow-ups with customers to ensure needs are met and gather feedback for continuous improvement.

Team Leadership: Lead and motivate the sales and customer service team to achieve targets and deliver exceptional service.

Training and Development: Provide training and development opportunities for teaUpgrade to see actual infombers to enhance skills and performance.

Qualifications:
Eight years or more of related experience.
Bachelor's degree in Business Administration, Marketing, or related field. Masters preferred.
Proven experience in sales and customer service management.
Strong leadership and communication skills.
Fast learner.
Ability to multitask and prioritize in a fast-paced environment.
Superior command of English, both verbal and written.
Highly empathetic with the ability to build relationships over the phone.
Proficiency in CRM tools such as Monday, Calendly, Google Docs, Slack, and others.
Must be extraordinarily organized.

This independent contractor position offers a remote work opportunity with flexible hours that support * standard US business hours * generally aligning with Eastern Standard Time (EST). Join our close-knit, collaborative team with ample room for growth and make a significant impact on our company's success. You must already have stable high-speed internet, a computer, and all necessary tools and environments to work successfully.

To apply, please prepare a cover letter, resume, and voice recording; please email your application materials to Upgrade to see actual info SALES AND SERVICE MANAGER.

We are humans, and we want to hire a human. Applications that include a cover letter written by AI will not be considered.