Senior IT Tech (Tier 3/Level 3)

About Offshore Launch

Offshore Launch is a staffing agency that specializes in helping small business owners scale their operations with the top 1% of global remote talent. We are a people-centered agency with a passion for leaving every person and business in a better position than we found them.

Why Join Offshore Launch?

- Impact the growth and success of small and medium-sized businesses.

- Work in a people-first, remote environment that values growth and ongoing development.

- Access comprehensive benefits that include HMO, PTO, professional development, and an overall emphasis on teamwork and collaboration.

- Contribute to a culture that values partnership, service, and excellence.

Your Role

As an employee of Offshore Launch, you are being hired for a unique role within a target Client’s company. We value long-term partnerships, and seek to recruit talent that will serve an individual Client’s business for multiple years.

You will work full-time with the Client company. However, the Agency provides ongoing support to ensure your continued success. As such, we create space for ongoing check-ins, feedback and development through:

Membership in the Offshore Launch Slack workspace
Bi-weekly All Team meetings
Monthly reviews

Your job is to help the Client succeed.

Our job is to help you succeed.

About the Client:

We've proudly served the Portland and Washington areas for over 20 years, delivering excellent service and innovative IT solutions.

As a Senior IT Technician (Managed Service Provider), you'll be a key part of our team, providing top-tier support during after-hours and ensuring our clients' IT systems run smoothly.
We're looking for someone who shares our core values of excellence, adaptability, integrity, and persistence. We are seeking a highly skilled Senior IT Technician to join our team. This role is critical in helping us manage and maintain our clients' IT infrastructure, focusing on server administration, migrations, disaster recovery, networking, and more.

The ideal candidate will have extensive experience in Tier 3 and 4 tickets, managing and migrating servers, handling disaster recovery, and working with technologies like SonicWall, Fortinet, Microsoft Hyper-V, VLAN, and DNS administration. This role involves working a swing shift and being available for server updates on the first Saturday of each month.

Responsibilities:

Server Management:

- Manage, maintain, and migrate Windows Servers (2012-2022) across multiple clients, with a focus on extensive management and maintenance.
- Experience in both in-house and Managed Service Provider (MSP) environments, handling multiple servers for various clients.
- Handle day-to-day management and migration of Microsoft Exchange Server (2010-2019) from on-premise to Office 365, including management and maintenance.

Active Directory and Azure/Entrada Management:
-Maintain and manage Active Directory on-premise and in cloud environments (Azure/Entrada).
-Perform migrations from on-premise Active Directory to Azure/Entrada Active Directory.

Disaster Recovery:
-Manage and implement disaster recovery solutions using ShadowProtect and ImageManager.
-Lead disaster recovery efforts with real-world experience, ensuring rapid recovery in case of failure.

Networking:
- Configure and manage VLANs and other networking technologies.
- Administer DNS and ensure its smooth operation across various networks.
- Stay updated on and implement new networking technologies as needed.

Firewall and Security:
- Proficiently manage and configure SonicWall firewalls
- Fortinet experience desired.

Virtualization:
- Manage and maintain virtual environments using Microsoft Hyper-V.
- Experience with VMware ESXi, ESX, and XenServer is advantageous.

Requirements:
- Extensive experience in server management, particularly with Windows Server (2012-2022).
- Proven experience in managing, maintaining, and migrating Microsoft Exchange Server (2010-2019).
- 7+ years experience in Tier 3+ ticket support.
- Strong expertise in Active Directory and Azure/Entrada management and migration.
- Hands-on experience with disaster recovery using ShadowProtect and ImageManager, with real-world disaster recovery experience (not just in a learning environment).
- Proficient in SonicWall firewall configuration and management; experience with Fortinet is a plus.
- Solid understanding of virtualization technologies, particularly Microsoft Hyper-V; familiarity with VMware ESXi, ESX, and XenServer is desirable.
- Strong networking skills, including VLAN configuration, DNS administration, and knowledge of new networking technologies.
- Ability to work independently, handle multiple tasks, and manage time effectively.
- Strong communication skills, with the ability to work collaboratively with team members across different time zones.
- 2+ years working PH graveyard shift. This shift will start between 10:00 AM and 12:00 PM PST, Monday through Friday. Plus over time hours for maintenance on the first Saturday of each month.

Compensation & Benefits (to be provided by Offshore Launch):

- $2900-$3300 depending on experience
- 13th month pay
- Performance-based bonuses
- Comprehensive HMO policy, including dependents.
- Annual continuing education budget to support professional development

Note:

The Client is not involved in compensation or benefits. As an employee of Offshore Launch, all compensation and benefits are to be provided by the Agency.

Please note that we anticipate a response from candidates within 24 hours of our outreach. If we do not receive a reply within this timeframe, we will assume that you are no longer interested in pursuing this opportunity.