Senior IT Network Engineer

***PLEASE READ BEFORE APPLYING***

TPA Services is a trusted leader in technology and IT solutions, celebrating 20 years of dedicated IT support. We offer a comprehensive range of IT services and technologies designed to tackle our clients' most pressing challenges. We are currently seeking a full-time Senior IT Network Engineer to join our team.

At TPA Services, we value company loyalty and provide a culture of professional development and recognition. As a member of our team, you'll benefit from continuous learning opportunities and a fulfilling career path. This long-term, work-from-home position offers substantial growth potential within our established IT firm.

RESPONSIBILITIES:

- You will provide courteous and professional English verbal and written skills to our clients
- Multi-task while prioritizing service requests
- You will diagnose and resolve Level 3 IT problems quickly and correctly
- You will document of your tasks in our ticketing system
- You will manage our clients network and technical infrastructures
- You will maintain a technical knowledge of the company's technology offerings
- You will implement our company's solutions

REQUIREMENTS:
At least 3 years of relevant Level 2 technical experience
Experience with MSP tools such as Connectwise, Bitdefender, etc.
Experience with ticket system software like Zendesk, JIRA, etc.
You should possess strong documentation skills
You should have a strong passion for IT and helping people
You should have clear English verbal and written skills
Microsoft technology such as Office 365, Microsoft AD, Exchange & Windows Server
Strong comprehension of network protocols (TCP/IP, VPN, DNS, DHCP)
A clear understanding of cybersecurity best practices
Experience with networking such as Sonicwall, pfSense, Sophos Firewalls, and VPN
Experience with cloud solutions such as Microsoft Azure or AWS
Experience supporting Windows 10, Windows 11, Server 2012, and Server 2019
Experience with Microsoft Office Suite end-user support
Experience with administration and support of Office 365
Experience with managing user accounts via Active Directory


TECHNICAL REQUIREMENTS

- You must enclose a CV with your application
- You must have a reliable, high-speed, hard-wired internet connection
- You must have a Windows 10/11 Professional Edition PC (that you do not share with anyone else)
- You must have a noise-canceling headset

Monday-Friday, Eastern Standard Timezone