Senior IT Helpdesk / Data Center Engineer (Remote)

We are seeking a full-time team member based exclusively in Metro Manila. This is a work-from-home position, but occasional visits to the data center will be necessary to address urgent issues and perform infrastructure maintenance. Please note that we are not considering outsourcing or subcontracting for this role.

The ideal candidate should have 5+ years of hands-on IT experience and a strong hardware maintenance background for enterprise servers. Proficiency in installing CPUs and RAM and replacing other components within a data center environment is a must. Additionally, the candidate should have exceptional communication skills to provide effective remote support to our US-based clients.

Required Experience:

- 5+ years of hands-on IT experience, with a focus on hardware maintenance for enterprise servers
- Expertise in installing/upgrading CPUs, RAM, and other critical components in a data center
- Proven ability to work in a data center environment
- Strong problem-solving and troubleshooting skills
- Excellent communication and interpersonal skills to effectively interact with remote clients and team members.

Additional Skills and Responsibilities:

- A positive, service-oriented attitude to interact with our friendly and easygoing clients
- Experience with ticketing systems for documentation and time tracking
- Ability to take initiative and work independently while maintaining team collaboration

Other Qualifications:

• Network knowledge: (DNS, DHCP, FIREWALL) a +
• Windows Desktop Support: 5 years minimal
• Mac IOS a
• Mac OSX: a
• Microsoft Office 365 Support a +
• PowerShell scripting skills a +
• Microsoft Azure skills a +
• VDI Platform Knowledge
• Backup System experience a +
• Cisco Meraki a +
• Microsoft Windows Server skills a +
• Server Virtualization a +

If you are interested, kindly send your resume along with your responses to the following questions:

Do you have experience with hardware maintenance for enterprise servers, including installing CPUs and RAM and replacing other components in a data center environment?
Are you currently based in Metro Manila?
What's your expected monthly basic salary?
How much notice are you required to give your current employer?
Are you comfortable working shifts between 6 AM and 10 PM Pacific Time, including weekends?
Are you willing to handle phone calls and assist users with computer-related issues?
Can you work independently from home?
Do you have reliable internet service?
Do you have a backup plan for power or internet service interruptions?
Can you maintain a noise-free work environment?
Are you committed to confidentiality regarding company information?
Do you plan to hire someone to outsource or subcontract any part of this role?
Will you be working multiple jobs simultaneously?
Are you okay with keeping your camera on during most of the shift?

NOTE: Your application will not be considered without an updated resume and responses to the questions posted in the job listing. Only applicants based in Metro Manila with prior experience in a data center environment will be considered.