Senior Customer Service Representative 5+ yrs

Job Description
We are seeking a full-time Senior Customer Service Representative to join our team! You'll be responsible for resolving all support inquiries and assisting in other miscellaneous tasks as needed. Must have 5+ years of related experience and be available to work 8am/9am to 5pm /6pm central time. Upon applying, please include a resume.

Responsibilities
Represent Lunchdrop in a professional, courteous manner
Understand the Lunchdrop brand, voice, and tone and express it in written and verbal communications
You'll be the first point of contact for any customer related concerns and are responsible for support tickets
Provide prompt resolution to issues
Work with various internal teams to identify and troubleshoot customer issues??

Additional administrative tasks
Assist with order confirmations
Communicating order changes to customers
Driver correspondence
Processing payments

Requirements
Strong desire to learn about the customer and or restaurant, understand their problem, and provide appropriate solution
Great communicator with excellent writing skills
Tech savvy; can troubleshoot general online and mobile issues and clearly communicate solutions/problems
Ability to multi-task effectively
Comfortable in a fast-paced, startup, and time-sensitive environment
Customer-centric with the ability to maintain composure during escalated/stressful situations
Empathetic; you look forward to assisting and resolving any inquiries/concerns to the best of your abilities
Ability to work in a team atmosphere AND work independently
Act with high sense of urgency, care, and attention to detail

Education: Bachelor's Degree in English, Communications, Public Relations, Psychology,or related field