Sales/Customer Service Associate

!!! PLEASE READ THE WHOLE POST BEFORE APPLYING !!!

At Meadow Memorials ( Upgrade to see actual info/ ), we are a contemporary funeral home that makes it easier for grieving families in their time of need. Unlike a traditional funeral home, we are completely internet based and customers talk to us online and via the phone.We provide cremation services as well as memorial celebrations at amazing local venues. We pride ourselves on great customer care, unreasonable hospitality, and transparent pricing in an industry that can often take advantage of people.

We at first thought it would be depressing taking these calls but it’s actually extremely heart warming to help someone in their time of need and make their lives a little bit easier. The founders of Meadow previously started Moxie, which proudly employs a team of more than 30 in the Philippines.

This is a sales and customer service role where you will speak with families in need, explain our offering, and help them choose Meadow. You will also handle back office operational tasks needed to help move the cremation process along.

You will:

Answer the phone for incoming leads and explain the Meadow offering

Follow Up with leads via text and email

Use our CRM and other digital tools

Take on other responsibilities over time

Speak with customers and help to answer their questions

Coordinate with our crematory partners, transportation partners and other vendors via text, email and phone


We’re looking for:

Experience supporting a US-based team with both written work and calling, and experience in a sales-based role

Willing to work one of two call shifts: a) 12AM Manila time to 8am Manila time or b) 7 AM Manila time to 3PM Manila time

Strong written and verbal English - you will be conducting phone calls

Having a neutral English accent

Have experience juggling multiple tasks at once and following process SOPs

!!! Bonus if candidate can speak in Spanish !!!


Other requirements:

Must have a reliable internet connection (>30mbps)

Quiet working environment

English proficiency shown on profile

To apply, please click on the link below:
Upgrade to see actual info/boultonwatt/89d34d8e-822d-45caUpgrade to see actual infode5b0b6510