Sales and Customer Support Specialist #4644-4646

POSITION #1 - SALES AND CUSTOMER SUPPORT SPECIALIST

Are you passionate about driving Sales and delivering exceptional Customer Service?

About Us:
At Phyllis Song Consulting, we connect skilled Virtual Assistants with entrepreneurs and businesses, helping them thrive while you build a rewarding remote career. Join our team to support clients through high-impact virtual events and challenges that require proactive sales and customer service skills. We’re excited to work with driven individuals who want to excel in sales and customer care within our community of Virtual Assistants!

Job Description:
We are hiring full-time Virtual Assistants to support sales and customer service for high-ticket challenge events. This role involves promoting and selling event tickets, handling inquiries, and ensuring a smooth, engaging experience for customers. You’ll interact with potential clients via phone, email, and chat, managing records and consistently tracking your performance.

Key Responsibilities:
Promote and sell tickets for major sales challenge events.
Respond to customer inquiries, offering clear information on event details, ticket options, and pricing.
Convert leads to ticket sales with prompt follow-up.
Address concerns and provide tailored support to improve the purchasing experience.
Maintain detailed records of sales, interactions, and transactions.
Collaborate with team members for consistent coverage and seamless shift transitions.
Track and report performance metrics, providing feedback to improve sales processes.

Qualifications:
Proven experience in sales and/or customer service (event or ticket sales experience preferred).
Strong communication skills with confidence in handling objections and closing sales.
Familiarity with CRM systems and customer inquiry management.
Self-motivated and capable of working independently in a remote setup.
Bonus: Experience with virtual events or sales challenges.

Tools You Will Use:
CRM systems
Communication platforms (email, phone, chat)
Productivity tracking tools

Details:
Full-time, rotating shifts between 8 AM EST and 8 PM PST (Graveyard Shift in the US time zone).
Starting rate: $5-$7/HR

Preferred Traits:
Strong interpersonal and communication skills
Confidence in sales and customer service
A proactive, self-sufficient work ethic
Non-Negotiables:

Screenshot and productivity tracker required.
Credit score check.
Adherence to strict shift schedules (Graveyard Shift).

Benefits:
Paid 30 business days of training (focused on mindset and skillset).
Work-from-home opportunity.
Bonuses at 7 months, on anniversaries, and for top performance.
Access to extensive training resources.
Join an exceptional community of Virtual Assistants.
Weekly payments.

How to Apply:
Please answer the following questions to help us determine if you’re a good fit for the role:

Who is the most influential person in your life, and how did they impact you?
What is the toughest obstacle you’ve encountered in life? Did you overcome it? How?
How would you define success in your personal and professional life?
Can you tell me about a time when you made a mistake at work? How did you handle it?
Describe a situation where you faced significant challenges or setbacks. How did you stay motivated and persevere through them?
Can you give an example of a time when you had to come up with a creative solution to solve a problem with limited resources?
We’re eager to see how you can contribute to our dynamic team—apply today to be part of Phyllis Song Consulting's Virtual Assistant community!

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POSITION #2 : CUSTOMER SERVICE MANAGER #4641

Do you have a passion for leading teams and a talent for resolving customer issues effectively?

About Us: Phyllis Song Consulting is a dedicated Virtual Assistant agency that connects talented professionals with fulfilling remote roles. We empower our team members to excel with continuous training, a supportive work culture, and exciting opportunities to develop their skills in customer service, sales, and more. Join us to be part of a dynamic community where your growth is our priority!

Job Description: We are seeking an experienced Customer Service Team Leader to manage a team of customer service representatives, drive high standards in customer care, and create a positive environment that fosters professional development. This role requires strategic thinking, empathy, and a proactive approach to problem-solving. You will play a pivotal role in creating and implementing customer service policies, overseeing complaint resolutions, and ensuring efficient day-to-day operations.

Key Responsibilities:
Team Leadership: Lead and mentor a team of customer service representatives, creating a cohesive and positive work environment.
Customer Support Strategy: Develop and implement effective customer service policies and processes to enhance customer satisfaction.
Performance Metrics and Reporting: Track, analyze, and report KPIs to evaluate team performance, identify areas for improvement, and develop actionable plans.
Complaint Resolution: Address escalated issues and work directly with customers to resolve complaints with care and efficiency.
Training and Development: Conduct regular training sessions to improve team members’ product knowledge, communication, and customer service skills.
Cross-Departmental Collaboration: Work with sales, product, and marketing teams to ensure consistent, customer-aligned communication.
Resource Management: Manage scheduling, workload, and resource allocation to optimize team efficiency.

Qualifications:
3+ years of customer service experience, including at least 1 year in a leadership role.
Proven skills in team management, conflict resolution, and effective communication.
Strong analytical skills with experience tracking and reporting on performance metrics.
Commitment to customer service excellence and satisfaction.
Familiarity with CRM platforms and customer service software.
Flexibility to adapt to changing customer needs and processes.

Tools You Will Use:
CRM systems and customer support software
Productivity tracking tools

Details:
Working Hours: Full-time, 8 AM - 5 PM EST (Graveyard Shift)
Starting rate: $5/HR

Preferred Traits:
Strong leadership qualities with a track record of motivating and developing teams
High adaptability and critical thinking abilities
Strong commitment to customer care excellence
Technically proficient with the ability to navigate various CRM platforms

Non-Negotiables:
Screenshot and productivity tracker required.
Adherence to Graveyard Shift (US timezone).

Benefits:
Paid 30 business days of training focused on mindset and skillset.
Work-from-home opportunity.
Bonuses for the 7th month, annual anniversaries, and performance achievements.
Access to an extensive library of training resources.
Weekly payments.
Be part of a strong VA community with consistent growth support.

How to Apply: Please answer the following questions to help us determine if you’re a good fit for this role:

Who is the most influential person in your life and how did they impact you?
What is the toughest obstacle you have encountered in life? Did you overcome it? How?
How would you define success in your personal and professional life?
Can you share a time when you made a mistake at work? How did you handle it?
Describe a situation where you faced significant challenges. How did you stay motivated and persevere?
Can you provide an example of when you had to creatively solve a problem with limited resources?
Why Join Us? At Phyllis Song Consulting, we’re dedicated to fostering a work environment that values growth, collaboration, and customer service excellence. If you’re ready to take your customer service career to the next level, apply now!