Sales Team Lead

Location: Remote (Philippines)

Employment Type: Full-time, Contractor (Virtual Assistant)

Reporting To: Sales Manager

Job Summary:

The Sales Team Lead supports TurFresh's sales and customer success goals by guiding a team of Sales/Customer Success Representatives in meeting targets and driving revenue and satisfaction growth. This role includes overseeing daily activities, coaching team members, tracking performance, and implementing strategies to optimize conversions and customer satisfaction. The ideal candidate has strong sales and customer service experience, leadership skills, and a commitment to team and customer success.


Key Responsibilities:


Team Coaching and Support: Mentor and provide hands-on support to team members, helping them develop their sales and customer engagement skills.

Sales and CSR Performance Tracking: Track daily and weekly metrics, monitor team progress toward targets, and provide feedback to improve performance.

Process and CRM Optimization: Ensure accurate documentation in CRM, identify areas for process improvement, and implement best practices.

Customer Relationship Management: Oversee customer interactions, ensuring satisfaction and effective follow-ups.

Collaborative Strategy Execution: Work with the Sales Manager to drive initiatives that support team revenue and satisfaction growth.

Qualifications:


Experience: Minimum of 2 years in a sales and customer service leadership role.

Coaching and Mentoring: Demonstrated ability to help team members improve their skills and reach targets.

CRM Expertise: Strong familiarity with CRM systems for accurate lead and customer management.

Process Improvement: Proven ability to optimize workflows and improve efficiency in sales and CSR.

Communication Skills: Excellent communication for delivering feedback and managing team and customer interactions.

Key Competencies:


Team Development: Focuses on helping team members improve performance and achieve goals.

Sales and Customer Success Tracking: Skilled in monitoring daily metrics for both sales and customer satisfaction.

CRM Management and Process Improvement: Proficient in using CRM and optimizing processes to enhance team efficiency.

Effective Communication: Provides clear and constructive feedback to the team and customers.

30/60/90-Day and Post-Trial Metrics:


30 Days:

Goal: Complete onboarding, understand team strengths and challenges, and familiarize with CRM and sales/CSR processes.

Measurement: Onboarding checklist, feedback from Sales Manager, and CRM assessment.

Success Indicator: Fully understands team needs, CRM functionality, and begins providing effective daily support.

60 Days:

Goal: Assist team in meeting lead conversion and customer satisfaction targets, and implement one process improvement.

Measurement: Team conversion and satisfaction rates, feedback from team members, and process changes.

Success Indicator: Supports team in achieving targets, improves process efficiency, and actively contributes to team success.

90 Days:

Goal: Exceed quarterly team targets, enhance customer satisfaction, and propose process improvements.

Measurement: Team performance metrics, customer satisfaction, and process documentation.

Success Indicator: Exceeds expectations, sustains high-quality client engagement, and enhances operational efficiencies.

Post-Trial:

Goal: Maintain high conversion and satisfaction rates, contribute to process improvement, and support ongoing team development.

Measurement: Quarterly conversion and satisfaction metrics, KPI consistency, and continuous improvement.

Success Indicator: Demonstrates consistent performance, enhances team effectiveness, and sustains growth in satisfaction and retention.

How to Apply

Interested candidates are invited to fill out the form to proceed with the application: https://wkf.ms/3AYDD9e