Sales Support Specialist

Job Title: Affiliate Management Support Specialist

About Us: We are a leading company in the direct response marketing space, specializing in supplements and health products. As a Diamond Vendor on Clickbank, Digistore, and Buygoods, we pride ourselves on our innovative marketing strategies and strong affiliate partnerships. We are seeking a dedicated and detail-oriented Affiliate Management Support Specialist to join our dynamic team and help support our affiliate management efforts.

Job Description:
Role Overview: The Affiliate Management Support Specialist will play a crucial role in maintaining and enhancing our affiliate relationships, ensuring smooth communication, and supporting administrative tasks. This role is essential in helping our full-time Affiliate Manager focus on high-level strategies while ensuring all operational aspects are meticulously managed.

Key Responsibilities:
1. Relationship Building:
- Assist in nurturing and building relationships with affiliates when the Affiliate Manager is occupied.
- Proactively engage with affiliates to ensure they feel valued and supported.
- Act as a reliable point of contact for affiliates, addressing their needs and concerns promptly.

2. Email Management:
- Respond to affiliate email requests with personalized and thoughtful replies.
- Ensure all communications are timely, accurate, and aligned with our company’s voice and standards.
- Track and manage email correspondence to maintain comprehensive records.

3. Administrative Support:
- Handle various administrative tasks to support the affiliate management team.
- Organize and maintain affiliate records and documentation.
- Assist in preparing reports and presentations as needed.

4. Quality Assurance:
- Conduct QA checks to ensure all communications, campaigns, and processes are accurate and error-free.
- Identify and address any discrepancies or issues promptly.
- Develop checklists and standard operating procedures to enhance accuracy.

5. Process and Systems Management:
- Develop and implement efficient processes and systems to streamline affiliate management tasks.
- Continuously improve workflow to enhance productivity and accuracy.
- Maintain and update process documentation regularly.

Qualifications:
- Previous experience in affiliate marketing, customer service, or administrative support is preferred.
- Excellent written and verbal communication skills.
- Strong attention to detail and organizational skills.
- Ability to manage multiple tasks and priorities effectively.
- A proactive and problem-solving mindset.
-Ability to work independently and as part of a team.
-Strong analytical skills and the ability to interpret data to drive decisions.
- Enthusiasm for continuous learning and professional development.

Benefits:
- Flexible remote work arrangements.
- Opportunity to work with a leading company in the direct response marketing industry.
- Collaborative and supportive work environment.
- Room for growth and professional development.
- Access to industry-leading tools and resources.

Why Join Us:
- Be part of a forward-thinking and innovative company.
- Collaborate with a team of passionate and experienced professionals.
- Make a significant impact on our affiliate marketing efforts and overall business success.
- Enjoy a flexible and inclusive work culture that values diversity and creativity.


This will be a full time position but there will be a trial period to see if you are a good fit within the organization.

Here are the websites you should look at before applying:

fortunecookiewisdom.net

nutraville.com

How to Apply:
Please submit your resume with the subject line: “AM it’s me!” and a cover letter explaining why you are the perfect fit for this role to yuxiong.ong@fortunecookiewisdom.net. We look forward to hearing from you!